Solutions Engineer

Your role

• Support the Enterprise Accounts teams in technical sales and solutions.
• Direct prospect engagements, including the leading of building and site tours, technical pre-sales calls and proposal generation, pricing and contract negotiations.
• Understand and document customer technical needs both from a critical infrastructure and fit-out perspective, to then design and present solutions to meet those needs.
• Where appropriate act as the technical Subject Matter Expert for multi-site deployments, ensuring that the approach to the design, deployment and pricing of solutions is consistent across regions.
• Liaise with internal stakeholders, including Design Engineering & Construction (DE&C), Service Operations, Customer Success, Asset/Portfolio and Implementation teams to ensure designed solutions meet customer needs whilst adhering to defined standards and production requirements.
• Work with other Solutions Engineers, Bid Management and Sales to serve as a coordination and review point for technical components of customer RFI/RFPs.
• Support Design Construction and Engineering (DE&C) Team by providing customer insight into future design workshops.
• Produce Statements of Works (requirements capture) suitable for third party partners to produce accurate pricing for customer proposals.
• Participate in forecasting, pipeline and market analysis.

What you’ll need

• Bachelor level (e.g. Degree in science, engineering or related discipline or equivalent).
• Work Experience in the Data Centre sector or telecommunications for at least 3-5 years.
• Prior Management experience is essential
• ITIL Expert Certified is desirable but not required.
• PM Certified is desirable but not required.
• Experience using CAD, Visio, or other drawing-based software’s (Basic level).
• Electrical, mechanical, or building services engineering experience.
• Experience of using tools such as Salesforce, AutoCAD is beneficial.

Soft Skills

• Customer centricity and natural drive to work with other areas of the business to provide the customer with the best possible outcome.
• True Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so)
• Results Driven
  Own it – we take responsibility for our actions.
  Deliver – we deliver on our promises to one another and our customers.

Future-focused – we balance short term results with investment in the future