Spa Manager

Summary

The Spa Manager is responsible for the overall management and performance of the spa, ensuring exceptional guest experiences, operational excellence, and financial success. The role oversees daily operations, team leadership, marketing initiatives, service quality, and revenue generation while maintaining the highest standards of professionalism, compliance, and guest satisfaction. The Spa Manager is also responsible for achieving business objectives, managing the spa's financial performance, and ensuring effective internal controls and auditing processes are in place.

Responsibilities

Oversee the daily operations of the spa, ensuring compliance with spa policies, SOPs, and brand standards.
Manage spa facilities, therapist schedules, treatment room utilization, and inventory control.
Ensure compliance resort quality standards
Assist in budgeting, forecasting, and financial planning to achieve revenue and profitability targets.
Monitor departmental expenses, payroll, purchasing, and inventory costs.
Review operational reports and maintain equipment service agreements and maintenance records.
Submit required financial and operational reports accurately and on time.
Develop and implement spa marketing initiatives, promotions, and revenue-generating activities.
Identify new business opportunities and maintain competitive pricing strategies.
Ensure all marketing materials align with brand standards.
Deliver exceptional guest experiences by maintaining high service standards.
Address guest feedback and implement service improvements where required.
Conduct regular quality audits and operational inspections
Lead, coach, and develop spa team members to achieve performance objectives.
Conduct team briefings, performance reviews, training, and succession planning.
Foster a positive, collaborative, and guest-focused culture.
Ensure compliance with health, safety, hygiene, and emergency procedures.
Maintain a safe and well-presented spa environment for guests and team members.
Identify and address operational risks and safety concerns promptly

Diploma or Degree in Spa Management, Hospitality Management or Wellness Management related field.
Minimum 5–7 years of experience in spa, wellness, or hospitality operations, including at least 2–3 years in a managerial role.
Strong knowledge of spa operations, wellness programs, treatment protocols, and guest service standards.
Excellent leadership, communication, coaching, and team development skills.
Sound understanding of health, safety, hygiene, and wellness industry best practices.
Experience in luxury hotel, resort, or destination spa environments preferred.
Ability to develop and implement marketing initiatives, promotions, and wellness programs.
Strong organizational, problem-solving, and decision-making abilities with a focus on guest satisfaction and business performance.

Lots of opportunity to progress and switch it up as part of a global family of brands.
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.