Spa Receptionist

We're looking for a warm, professional Spa Receptionist preferably with a background in beauty or wellness treatments. This role is perfect for someone who loves the industry but prefers to step away from full-time hands-on work, while remaining happy to assist with treatments when needed.

You will be required to work every other weekend as part of the rota.

Main Responsibilities:

• To be point of contact for all direct and agent hotel bookings for Group, individual Spa days and residential Spa breaks
• To ensure all enquiries are dealt with in a speedy and efficient manner and proactively chase provisional bookings
• To ensure the all administration of Spa bookings and events are recorded accurately and delivered efficiently
• To support spa reception as required to ensure customer service levels are maintained throughout the department

• Must hold a valid Right to Work in the UK
• Previous experience within a similar role is advantageous
• Excellent interpersonal and communication skills
• Highly organised and able to work to deadlines
• Able to work under pressure
• Excellent administrative skills with strong IT skills

Old Thorns Company Benefits

• Countryside setting
• A large variety of Learning & Development opportunities (including apprenticeships and courses)
• Free meals on duty
• Free on-site parking
• Long Service Awards & Long Service Holiday Entitlement
• Employee Recognition Programmes
• 28 days paid holiday entitlement
• Refer a Friend Bonus Scheme (£100)
• Discounts across all Food & Beverage outlets
• Discounted access to our on-site gym and pool
• Discounts on Spa Treatments and Products
• Discount on Golf Retail Products in the Proshop
• Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)