Job Description Summary:

The Sales Support role will provide administrative support to sales team and handle customer relationship to expand sales with existing customers and acquiring new business. Also, this role proactively assesses compliance risks by overseas region and develop mitigation strategies, while managing product registrations to ensure smooth and compliant export operations.

The position has a high level of interaction with international customers, sales team, and internal departments.

Job Description:

Key Responsibilities:

Order Processing & Support

• Accurately and efficiently process customer orders through internal systems, ensuring timely fulfillment.

• Monitor order progress and coordinate closely with warehouse, Sales, and Product Development teams to meet delivery deadlines.

• Escalate complex or unresolved issues to appropriate internal teams when necessary.

Customer Service & Communication

• Act as a primary point of contact for customer inquiries via email and other communication channels.

• Maintain clear, professional, and prompt communication regarding order status, delivery updates, and necessary documentation.

• Develop and nurture strong relationships with both domestic and international customers to foster loyalty and satisfaction.

Accounts Receivable (AR) Support

• Assist with AR activities, including invoice tracking, follow-ups, and coordination with customers on payment inquiries.

• Maintain precise records of customer payments and outstanding balances to support financial accuracy.

Export & International Documentation

• Prepare, review, and verify export documents such as commercial invoices, packing lists, certificates of origin, and other shipping paperwork.

Product Registration and Compliance Support

• Collect and review country‑specific regulatory requirements for product registration.

• Prepare and compile registration documents to ensure successful and timely product registration.

• Coordinate with internal teams to obtain necessary inputs and complete registration deliverables.

Process Improvement

• Participate in projects aimed at improving operational efficiency and scalability in response to business growth.

• Collaborate with cross-functional teams to optimize workflows, enhance processes, and support sustainable expansion.

Position Requirements:

• Minimum 2 years’ experience in Customer Service or Sales Operations. Cosmetics industry preferred.
• Strong communication, writing and interpersonal skills.
• Excellent project management. Able to work with various simultaneous projects.
• Problem solving, organization, and time management. Customer service oriented
• Proficient in MS Office, SAP, SharePoint, Smartsheet

Benefits

• Premium Medical Insurance Coverage

• 401(k) Savings Plan

• Paid Time Off (PTO) based on seniority

• Paid Holidays

Additional Workplace Offerings (subject to change or eligibility.)

• Annual Bonus Plan

• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room

• Summer Fridays

• Complimentary Gourmet Breakfast, Lunch, and Dinner

• Relocation Support for New Hires

• Work Anniversary Recognitions

• Congratulatory & Condolence Gifts

• Employee Referral Bonus Program

• License/Certification Reimbursements

• Corporate Employee Discounts

• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card

• Commuter Support (Shuttle Bus Program and EZPass Support)

• Vehicle Perks

Qualification(s):

Education(s):

Work Experience:

Skill(s):

Language(s):

Certification(s):

Not Applicable

The anticipated compensation range is

21.50 - 39.75 USD Hourly

Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.