Specialist, Payment & Risk Operations

As a Payment & Risk Operations Specialist, you will conduct pre-execution transaction monitoring to prevent exposure to financial crime and system abuse, applying first principles reasoning to assess unusual activity using evidence and data to balance risk and impact for users. You will analyze blockchain data to inform risk decisions with actionable insights. You will provide direct customer support via email and live chat, ensuring clear and professional communication. You will collaborate on escalated cases, ensuring SLA adherence and contributing to operational improvements. You will support senior team members by compiling insights on emerging fraud trends and assisting with relevant reporting.

Responsibilities

Assess suspicious activity in fiat and crypto transactions and determine appropriate mitigation strategies.
Analyse blockchain data to inform risk decisions with actionable insights.
Provide direct customer support via email and live chat, ensuring clear and professional communication.
Collaborate on escalated cases, ensuring SLA adherence and contributing to operational improvements.
Support senior team members by compiling insights on emerging fraud trends and assisting with relevant reporting.

Requirements

Demonstrate a strong commitment to fraud prevention through proactive, impact-driven intervention methods.
Apply practical, well-reasoned problem-solving grounded in data and logic, with a focus on efficiency and meaningful outcomes.
Communicate effectively, operate with sound judgment, and base decisions on evidence rather than personal bias or assumption.
Adapt easily to shifting priorities and maintain a continuous learning mindset to close knowledge gaps.
Bring relevant fraud prevention experience (ideally in crypto/Fintech); blockchain investigation and SQL skills are a plus.

Benefits

Flexibility to work where you thrive – Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
Reward for your impact – Competitive total compensation aligned with Bitpanda's pay-for-impact policy, including participation in our stock option plan.
Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing.
Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy's library of online courses at your own pace.
Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.
Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration
Above all, you will have the opportunity to learn and grow as part of Bitpanda's incredible journey towards being Europe's future #1 investment platform.