Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Description – Account Director (BFSI)

This role is responsible for developing and growing a set of key named BFSI (Banking, Financial Services, and Insurance) accounts across India. This is an exciting opportunity to leverage Genesys’ leadership in cloud-delivered Experience as a Service (CXaaS) to build a substantial, scalable, and profitable business within the BFSI vertical.

The role requires a strong understanding of BFSI industry dynamics, regulatory environments, and digital transformation priorities (e.g., omnichannel engagement, customer experience modernization, AI-led automation). The ideal candidate will bring deep executive engagement capabilities and the ability to define and execute a winning go-to-market strategy within complex, highly regulated enterprises.

Key Responsibilities

• Own and drive the revenue target for assigned BFSI accounts, developing both strategic and tactical plans to consistently achieve and exceed targets.

• Manage and grow strategic BFSI relationships through structured account planning, territory planning, and partner collaboration.

• Develop and execute a BFSI-focused go-to-market (GTM) strategy, aligned with industry trends such as digital banking, customer experience transformation, compliance, and automation.

• Build deep relationships with C-level stakeholders (CXOs, Heads of Customer Experience, Digital, IT, Operations) within banks, NBFCs, insurance firms, and fintechs.

• Understand the Total Addressable Market (TAM) within BFSI and drive strong year-on-year growth through proactive pipeline development and deal execution.

• Maintain accurate forecasting (monthly, quarterly, yearly) and ensure strong deal linearity and predictability.

• Provide transparent reporting to leadership, ensuring disciplined pipeline management and forecast hygiene.

• Develop a strong understanding of Genesys solutions (CX, Contact Center, AI, Cloud) and align them to BFSI-specific use cases such as customer onboarding, collections, service automation, and fraud handling.

• Identify and pursue new opportunities within BFSI, including digital transformation initiatives, legacy modernization, and cloud adoption programs.

• Drive account-based selling, coordinating cross-functional resources (pre-sales, partners, alliances, delivery teams).

• Build and maintain industry and competitive intelligence, especially around BFSI CX trends, regulatory shifts (RBI, IRDAI, SEBI), and competitor positioning.

• Represent Genesys at the highest levels within customer and partner organizations, maintaining a strong market presence.

• Translate client business objectives into value-driven CX transformation outcomes using Genesys solutions.

• Demonstrate a strong commitment to execution excellence, customer success, and long-term account growth.

Industry Experience

• 5–7+ years of experience in selling complex enterprise solutions within BFSI accounts.

• Strong understanding of BFSI industry landscape, including banking, insurance, NBFCs, and fintech ecosystems.

• Proven experience in CX / Contact Center / Customer Engagement solution selling.

• Experience managing large, strategic BFSI accounts with multiple stakeholders.

• Preference for candidates with Cloud / SaaS sales experience, especially in regulated industries.

Minimum Requirements

• Experience in complex, consultative sales environments

• Strong understanding of key BFSI accounts and ecosystem in India

• Result-oriented, with a strong ownership mindset and team collaboration skills

• Strong business, financial, and regulatory awareness

• Willingness to travel within and outside the region

• Excellent negotiation, objection handling, and deal-closing skills

• Strong cross-functional collaboration and stakeholder management abilities

• Proven track record of meeting/exceeding sales targets

• Ability to engage and influence stakeholders at all levels, including senior leadership

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.