Sr Business Analyst - IT

Job Description

Pay Range: $96,000 - $119,000 depending on relevant experience and qualifications

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.

The Senior Business Systems Analyst serves as a strategic and hands-on partner between manufacturing operations and technology, translating evolving business needs into scalable system solutions. This role aims to drive alignment between ERP, production systems, and business processes to enhance operational efficiency, data integrity, and overall plant performance. The Sr. BSA plays a key role in leading initiatives, influencing stakeholders, and ensuring successful delivery and adoption of technology solutions across the organization.

Why work at MITER Brands?

Responsibilities

• Lead cross-functional collaboration with operations, warehouse, quality, engineering, and IT teams to define, prioritize, and translate business requirements into scalable system solutions.
• Analyze and optimize end-to-end business processes and system workflows, identifying opportunities to improve efficiency, reducing manual effort, and enhance data accuracy across manufacturing operations.
• Own the design, implementation, and ongoing support of ERP and related systems, ensuring alignment with inventory management, production, supply chain, and quality control processes.
• Act as the primary escalation point for plant-level ERP and HMI issues, driving timely resolution of complex problems while minimizing operational downtime.
• Provide oversight of system integrations between ERP, HMI, and production equipment, ensuring reliable data flow and accuracy of MES-related metrics such as production, yield, and scrap.
• Lead system testing and validation efforts, including test strategy, coordination of user acceptance testing (UAT), and validation in non-production environments prior to release.
• Partner with corporate IT and vendors to plan and execute system updates, patches, and enhancements; ensure proper change control, documentation, and system stability.
• Develop and drive user enablement strategies, including role-based training, documentation (SOPs, quick reference guides, one-point lessons), and continuous feedback loops to improve adoption.
• Lead change management initiatives for system implementations, upgrades, and process changes; provide hands-on support during go-lives and critical production periods.
• Establish and maintain standardized documentation practices, serving as a key knowledge resource and bridge between plant operations, IT, and external vendors.
• Leverage system data, reporting, and user feedback to identify trends, root causes, and improvement opportunities; drive corrective and preventive actions.
• Champion continuous improvement initiatives (e.g., Lean, Six Sigma, Kaizen), using ERP and production data to influence decision-making and deliver measurable business outcomes.
• Mentor junior analysts or team members as applicable, promoting best practices in requirements gathering, documentation, and solution delivery.

Qualifications

Required:

• Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent practical experience.
• 5+ years of experience as a Business Systems Analyst, with a strong focus in manufacturing or similar operational environments.
• Demonstrated experience leading system implementations, enhancements, or cross-functional initiatives.
• Strong expertise in requirements gathering, process mapping, and functional specification development.
• Deep understanding of manufacturing processes, including production, inventory, and supply chain workflows.
• Proven ability to troubleshoot complex system issues and drive resolution across multiple teams.
• Experience with ERP systems and integrations with shop floor systems (e.g., HMI/MES).
• Strong analytical, problem-solving, and data interpretation skills.

• Excellent communication and interpersonal skills, with the ability to influence stakeholders at multiple levels.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Self-starter with the ability to quickly learn and adapt to complex technical and operational environments.

Preferred:

• Experience supporting or implementing ERP systems in a plant environment.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
• Experience working with system integrations, middleware, or data mapping between platforms.

Behavioral Competencies

• Collaborates
• Drives Results
• Customer Focus
• Action Oriented
• Values Differences
• Drives Engagement

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.