Sr Cust Exp Specialist

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Honeywell be the customer's top choice by delivering excellent customer care Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer

• Process and promptly respond to e-mail requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers.
• Use SAP to enter and retrieve customer information, stock status information, status of purchase orders, and make changes on customer purchase orders.
• Maintain good relationships with other departments to enhance the customer experience.
• Continually expand knowledge base on current and new products and operations.
• Participate in a culture of continuous improvement
• Follow standard work and policies to ensure a continues high/efficient level of customer service.
• Active role in individual development and career growth.
• Use problem solving tools to work through issues and challenges
• Look for ways to improve support processes. Drive initiation and follow through to implementation.

You Must Have:

• Bachelor´s Degree
• Excellent English skills
• Interpersonal skills; including ability to quickly establish and maintain rapport at all levels
• Proactiveness
• Analytical
• Problem resolution
• Attention to detail
  
  
  

WE VALUE:

• An ability to learn quickly
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service

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