Sr Database Engineer

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What you get to do in this role:

Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler
Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale
Develop observability and automation to prevent recurrence of critical issues
Influence infrastructure decisions that shape our multi-tenant cloud platform
Mentor and collaborate with engineers across operations, support, and developmen

Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations
5+ years of database management and performance tuning
5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment
3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution
Proven experience with concurrency, multithreading, and distributed system architectures
Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
Strong problem-solving and analytical skills with an aptitude for learning new technologies
developing and deploying mission critical software
Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.
Eagerness to learn everything about the ServiceNow Platform

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
4+ years of experience on multiple relational databases (especially on Postgres database)
The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc.

Desired skills:

Scripting: basic shell scripting, Python, Javascript, Ansible
Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired
Demonstrated experience leading individual projects, including scheduling and reporting
Formal experience on a DevOps or Performance or support team is desired

JV20

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.