Sr Embedded Technical Account Manager
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
We are searching for a Technical Account Manager to work for a leading company in smart weapons, public safety, hardware, and advanced software/SaaS solutions for law enforcement agencies on a national and global level.
The SaaS Implementation Technical Account Manager will be responsible for working directly under the Professional Software Services Team and will be tasked with the management and delivery of Axon Records Management (RMS) and Standards (IA) systems. This role will be an integral part in the deployment of technical solutions to Public Safety clients. The Program Manager must have strong program management and leadership skills, software implementation experience, and knowledge of information technology concepts and processes. Additionally, the ability to work with customers, sales, product, engineering, and software services leaders to support the deployment of complex technical solutions within business timelines is critical. This role will also focus on scaling existing project methodologies to accommodate expansion into international markets.
What You’ll Do
Location: Remote within reach of San Juan for frequent on-site customer visits
Reports to: Manager, Professional Services
Direct Reports: 0
Travel Expectations: approx. 15 % Domestic and International
- Manages all aspects of complex enterprise-grade SaaS product deployments
- Joins forces with the Product and Engineering team to ensure national, state and/or territory requirements are accurately defined
- Oversees program-level change management activities in conjunction with client partners and internal stakeholders
- Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
- Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
- Participates in the definition of program scope and objectives through research and fact-finding
- Supports work estimation process in support of program planning activities
- Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
- Scales existing project methodologies to support the deployment of solutions in international markets
What You Bring
- Bachelor's degree in Business or a related field, or equivalent professional experience.
- PMP certification preferred
- Experience utilizing technical program/project management tracking tools to ensure project tracking and completion, preferably Smartsheet
- Experience delivering large software deployment, infrastructure, or enterprise application programs, including enterprise level and cross functional projects through successful completion.
- Excellent written, verbal, and interpersonal communication skills, with strong organizational, time management, and attention to detail capabilities.
- Previous experience with international business operations and scaling projects for international markets
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
- US Citizenship (required for working with sensitive government data; must pass security clearance).
- 5+ years of IT experience in a support or deployment role.
- Ability to work autonomously to meet objectives with minimal oversight.
- Analytical, strategic, and creative problem-solving skills.
- Bilingual proficiency in Spanish and English is required.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.