Sr Field Service Supervisor

• To provide operational management to the service business of a branch in Hong Kong.
• Provide the leadership necessary to ensure that the service branch meets customer needs, support sales, and achieves business financial objectives
• Work closely with management for the implementation of SVS plans & strategies and company wide initiatives to maximise customer satisfaction and company goodwill

Key Areas of Responsibility:

• Meeting monthly, quarterly and annual financial targets of the branch
• Performance management, career and succession planning for service employees of the branch
• Business improvement, achieving aggressive productivity targets
• Account management of defined key accounts
• Accurate planning and forecasting of business performance
• Deploy growth initiatives
• Customer relationship management processes and increasing customer satisfaction levels
• Understanding customer related critical to quality measures and then driving business improvement through improving these measures
• Additional Local Requirements

Others:

• Manage and ultimately be responsible on the financial accountability for the branch
• Be responsible and accountable for the services and projects delivery to the required quality, schedule and budget
• Manage risks and report to management on the project progress, risks and issues on a regular basis
• Ensure ISO procedures are followed for all services and projects activities
• Identify and pursue in conjunction with the account manager on any further business opportunities proactively
• Support the account managers for any pre-sales activities proactively
• Work with others within Honeywell and customers to meet mutual goals and objectives and deliver high quality service
• Effectively meet customers’ needs, build and manage productive customer relationships and take responsibility for customer satisfaction.
• Actively contribute to continuous improvement in business processes, practices and systems
• Manage effective communications with all stakeholders
• Adhere to the highest standards of business ethics and corporate governance in line with the Honeywell code of conduct
• Ensuring effective management of self and team’s work load and team resources
• Build a high performance and high morale team and manage the team effectiveness, to maximize the teams performance to achieve the goals and objectives
• Facilitate the development of others’ knowledge, skills and competencies by providing timely feedback and planning relevant development activities
• Establish and maintain high standards of performance for self, direct reports and others
• Performance management, team management and talent development
• Recognize high performers through reward and recognition on a timely base
• Resolve employee conflict effectively and timely
• Deploy the project Safety Plan and EH&S responsibilities to the team
• Report near misses, incidents and other opportunities for improvement
• Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures

• Degree/ Higher Certificate / Higher Diploma in Electrical or Electronic Engineering or related discipline
• Minimum 10 years project / maintenance service experience for Degree holder
  or Minimum 12 years project / maintenance service experience for Higher Diploma / Higher Certificate holder
• Proven track record in managing and supervising a medium size team (a team of around 20 members) in the related field of job related activities and people management
• Proven track record on project management with minimum 7 years experience
• Board knowledge with hands-on experience on Honeywell systems/products or similar in the industry
• Good knowledge on computer systems, such as, Microsoft Office Professional, Software Programming,
• Computer System Networking, etc, and supported with basic typing skills
• Strong board knowledge on government regulations on building controls