Sr Field Service Technician
As a Sr Field Service Technician here at Honeywell, you will have the opportunity to provide high-level technical support and service to our customers, ensuring the optimal performance of Honeywell products and systems. You will troubleshoot and resolve complex technical issues, perform maintenance and repairs, and provide training and guidance to customers and junior technicians. Your expertise and dedication will drive customer satisfaction and contribute to the success of our service operations.
In this role, you will impact the efficiency and reliability of our service operations, enhance customer satisfaction, and support the growth of our business by ensuring the highest standards of service delivery.
Primary Responsibilities:
- Carry out preventive maintenance and retrofit project works
- Perform troubleshooting, testing and commissioning works
- Data / Fault analysis
- Co-ordinate with customers and subcontractors for service works
- Prepare and maintain site specific documentation, such as, service reports, fault/finding reports, etc
- Perform emergency duty outside normal working hours
- Achieve, measure and report performance indicators and site service objectives
- Support and get booking opportunities
- Report near misses, incidents and other opportunities for improvement
- Carry out hazard and risk assessments
Requirements:
- Degree / Higher Diploma in Electrical or Electronic Engineering or related engineering discipline
- Good knowledge in engineering discipline
- 3-4 years engineering experience
- Good basic knowledge on computer systems, such as, Microsoft Office Professional, Autocad, Visual Basic,
- Computer System Networking, SQL/Database, Java/Pearl/HTML
- Willing to perform emergency call duty outside normal working hours
- A good team player
- Good interpersonal skill
- Strong commitment to customer satisfaction
- Have ability to work under pressure
- Good safety awareness
- Have working right in Macau
- Willing travel to HK when requires
- Fresh graduate shall also be considered for Field Service Technician position.