Sr. Government Relations Officer
Role Summary
The Government Relations Executive is responsible for managing and maintaining relationships with
governmental and regulatory authorities in Bahrain and providing end-to-end Government Relations
support for both the tMart and Logistics verticals. The role ensures regulatory compliance, supports
business continuity and expansion, and acts as the primary liaison between the Company and external
stakeholders.
What's On Your Plate?
Serve as the Government Relations focal point for both the tMart and Logistics verticals in
Bahrain, providing end-to-end support across all operational, licensing, regulatory, labor,
and governmental affairs matters, while ensuring compliance with applicable laws and
supporting the expansion and day-to-day operations of both businesses.
Manage and support the establishment, licensing, renewal, and ongoing regulatory
requirements for all tMart stores, Logistics operations, riders, vehicles, and related
facilities, ensuring uninterrupted business operations and compliance with all relevant
governmental requirements.
Handle correspondence, responses to requests, and coordinate with the Ministry of
Interior, Criminal Investigation Department (CID), Traffic Directorate, and other law
enforcement authorities in relation to incidents, accidents, investigations, and official
inquiries involving employees, riders, 3PL partners, or customers, and represent the
Company before such authorities when required.
Manage the renewal and maintenance of all corporate licenses and official registrations,
including Commercial Registration (CR), Trade License, Chamber of Commerce
membership, import licenses, municipality licenses, and any other regulatory permits
required for the Company's operations.
Oversee all activities on the LMRA portal, including new work visa applications, renewals,
cancellations, amendments, and business visa processing.
Coordinate the issuance and renewal of employees’ CPR cards, liaising with the relevant
government authorities and municipalities to obtain address certificates and advertising
permits where required.
Administer all GOSI-related processes, including employee registration and deregistration,
annual salary updates, work injury reporting, and resolving discrepancies related to
employee records and invoices.
Handle the end-to-end process for employees’ driving licenses, including document
preparation, online appointment scheduling, and coordination with the Ministry of
Interior until issuance or renewal is completed.
Manage the Tamkeen portal by registering employees, identifying and applying for eligible
support programs, submitting required company documentation, and following up on
approvals, invoices, and reimbursements.
Coordinate the issuance of family visit visas and business visit visas through the NPRA
portal, ensuring compliance with all applicable regulations and requirements.
Process and renew health certificates and other employee-related approvals with the
Ministry of Health (MOH), National Health Regulatory Authority (NHRA), Labor Market
Regulatory Authority (LMRA), Social Insurance Organization (SIO), and other relevant
authorities.
Liaise with internal departments to obtain regulatory approvals and permits for
campaigns, promotions, rewards programs, and marketing initiatives from the Ministry of
Industry, Commerce and Tourism (MOIC), Consumer Protection Authority, and other
competent authorities.
Support customs clearance activities and coordinate with the relevant authorities for
import and export requirements whenever applicable.
Lead the licensing and establishment process for new branches and locations, obtaining
all required approvals and permits from the Ministry of Industry, municipalities, Civil
Defense Authority, Ministry of Health, Ministry of Transportation and
Telecommunications, and other regulatory bodies.
Handle customer complaints filed before the Consumer Protection Authority and other
governmental entities, represent the Company during meetings and hearings, and
coordinate with internal stakeholders to achieve amicable resolutions.
Prepare, attest, notarize, and legalize contracts, agreements, and corporate documents
before the competent authorities, embassies, and public notaries whenever required.
Represent the Company before public notaries and relevant authorities in connection with
POAs, Board Resolutions, corporate amendments, changes to authorized signatories, and
other corporate governance matters.
Coordinate with sponsors, authorized signatories, shareholders, and senior management
to facilitate their attendance before government authorities whenever required.
Obtain all required governmental approvals and permits related to Corporate Social
Responsibility (CSR) initiatives and community engagement activities.
Monitor regulatory developments and governmental procedural changes and proactively
inform the Legal and relevant business teams of any changes that may impact the
Company's operations.
Manage all Traffic Directorate related processes, including vehicle registrations,
registration book renewals, advertising permits, driving licenses, and any other
requirements relating to riders and 3PL partners.
Review, reconcile, and coordinate the settlement of violations, fines, and notices issued by
governmental entities, including the Traffic Directorate, municipalities, Ministry of Health,
and other competent authorities.
Handle the filing, registration, renewal, and protection of trademarks, trade names, logos,
and intellectual property rights, and coordinate with the Trademark Authority and
relevant authorities for their use in campaigns and advertising activities.
Represent the Company before governmental authorities and regulatory bodies and act as
the primary point of contact for all external governmental affairs matters in Bahrain.
What Did We Order?
Bachelor’s Degree
Minimum of 5 years’ experience
Time Management Skills
Customer Service Skills
Organizing Skills
Fluent in both languages Arabic and English
Communication skills (Written and Verbal)
Excel Skills