Manager of Sales Operations

Job Title: Manager of Sales Operations
Job Type: Full-Time (Remote)
ARMRA Schedule: Monday-Friday, 9am - 6pm EST

About ARMRA: ARMRA® was born from a near-fatal health crisis that forced its Founder & CEO, Dr. Sarah Rahal, to uncover what modern life has stolen. As a pediatric neurologist, she turned to exhaustive research and ancient wisdom to find a solution—not just for herself, but for the growing health crisis affecting us all. Your body isn’t broken—it’s brilliantly designed for strength, resilience, and vitality. But the modern world scrambles the signal, disconnecting you from the intelligence encoded within. ARMRA Colostrum™ is nature’s original blueprint with 400+ bioactive nutrients that restore what modern life strips away. It works at the cellular level to remind your body of its original code and reawaken its innate intelligence—so you can reclaim your birthright to thrive.

Who We Are

• Builders, not passengers – We take ownership, thrive on momentum, and embrace challenges.
• Resilient and resourceful – We find a way forward, even when the answer isn’t obvious.
• Mission-driven – We believe in what we’re building and are passionate about making an impact.
• Direct and constructive – Feedback is a gift, and we embrace it in order to grow.

Who We Are Not

• Performative – We don’t play games, manipulate optics, or curate an image for external approval.
• Entitled – We don’t expect rewards without contribution.
• Clock punchers – We don’t attract those looking for just a "job"; we seek individuals who want to build careers, take ownership, and find joy in their work every day.

The Role: As ARMRA’s retail footprint rapidly expands, so too does the complexity of retailer requirements, distributor processes, and the volume of performance data available to us. To keep pace, we are bringing on a Manager of Sales Operations to serve as the operational and analytical backbone of the Retail team.

Behind every successful retailer launch and category win are dozens of operational details that must be executed with speed and precision. This team member will be the subject matter expert in retailer and distributor requirements, owning the workflows that keep our retail engine running — both internally and externally. By managing these processes with accuracy and consistency, and continually driving improvements, this team member ensures ARMRA’s retail execution is seamless, compliant, and built to scale.

Equally important, this team member will deliver clean, reliable access to retail performance data. By aggregating syndicated sources (SPINS, Nielsen, retailer POS feeds) into dashboards, scorecards, and reporting, they will provide the visibility needed for smarter planning and faster decision-making. With timely, actionable data at its fingertips, the business can confidently drive category storytelling, promotional planning, and commercial execution.

Impact Across the Business

• Retail Execution: Strengthened through accurate, on-time completion of item setup, portal updates, deductions, and compliance documentation.
• GTM Strategy: Supported by reliable reporting and insights that inform launch plans, promotions, and category positioning.
• Marketing: Enhanced with sharper visibility into category performance and competitive dynamics, ensuring activations and shopper programs are grounded in reliable insights.
• Finance: Enabled with aligned, accurate tracking of deductions, chargebacks, and sell-through performance.

Responsibilities:

Operational Excellence & Process Improvement

• Own daily retail operations processes, including item setup, portal management, compliance documentation, and distributor coordination.
• Manage systems administration to ensure platforms and tools are configured, maintained, and optimized for operational efficiency.
• Oversee PDP management and image syndication to ensure product content is accurate, complete, and consistently distributed across all retailer channels.
• Lead customer onboarding processes, ensuring new retail and distributor partners are set up accurately and efficiently from day one.
• Ensure speed, accuracy, and consistency across retailer and distributor requirements.
• Identify and surface operational bottlenecks and implement process improvements that streamline workflows and scale with growth.

Promotional Strategy Support & Trade Spend Analysis

• Partner with Finance to analyze deductions, chargebacks, and trade spend ROI.
• Own deductions and dispute management, including timely identification, documentation, and resolution of retailer deductions and chargebacks.
• Evaluate promotional calendars and shopper programs with data-backed insights.
• Surface opportunities to improve trade spend efficiency and promotional effectiveness.
• Maintain accurate pricing and ERP management to ensure alignment across systems, customers, and financial records.

Cross-Functional Integration

• Provide Finance with accurate, timely retail reporting aligned with financial tracking.
• Own standardized retail reporting frameworks that give the broader organization visibility into performance, deductions, pricing, and GTM execution.
• Share insights with Marketing and Retail Leadership to inform launches, category storytelling, and in-store activations.
• Deliver standardized reporting frameworks that align the broader organization on retail performance and GTM priorities.

Qualifications & Skills:

• 2-4 years in Consumer Packaged Goods (CPG), ideally in Retail Operations, Retail Systems, Account Management, Retail Insights, or Business Development.
• Experience in RTD, wellness, or functional categories is a strong plus.
• Proficiency in syndicated data tools (SPINS, Nielsen, IRI, retailer POS) is a plus
• Strong communicator who can distill complex data into simple, actionable outputs.
• Organized, detail-oriented, and process-driven; thrives in high-growth environments.
• Skilled at building reporting systems that provide clarity and increase visibility into performance.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, veteran status or other characteristics.