Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

What this role is:

As Senior Manager, Transformation Strategy at Genesys, you will help shape how the organization understands, communicates, and aligns around enterprise transformation.

Transformation efforts often span multiple initiatives, functions, and priorities. As a result, leaders can develop different perspectives on what transformation means, what progress is being made, and where the organization is headed. This role exists to create clarity.

You will establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact. Working across business functions, transformation leaders, and executives, you will synthesize information from across the organization into a cohesive story that helps leaders make decisions, drive alignment, and communicate transformation consistently.

Success in this role requires strong business acumen, strategic thinking, and the ability to translate complex information into compelling, evidence-based narratives that connect transformation activities to measurable business outcomes.

What this role isn't:

This role is not a corporate communications or public relations position.

It is not responsible for creating broad employee communications campaigns or managing communication channels.

It is not an administrative support role focused on presentation production or meeting coordination.

Success is measured by the organization's ability to maintain a consistent, credible, and data-driven understanding of transformation priorities, progress, and outcomes.

What you'll bring to the table:

• Exceptional ability to synthesize complex business information into clear and compelling executive narratives.

• Strong business acumen and understanding of enterprise transformation, strategy execution, and organizational change.

• Experience connecting business performance, transformation activities, and strategic priorities into meaningful insights and stories.

• Ability to influence leaders and drive alignment across diverse stakeholder groups.

• Strong executive communication, presentation development, and storytelling skills grounded in data and business outcomes.

Some details about what you'll do:

• Establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact.

• Serve as the single source of truth for transformation storytelling, ensuring leaders across the organization communicate a consistent and evidence-based perspective on transformation efforts.

• Synthesize insights from transformation initiatives, operational performance, and strategic priorities into clear executive-level narratives and recommendations.

• Develop materials and content that support senior and executive leadership discussions related to transformation strategy, progress, and outcomes.

• Identify gaps, inconsistencies, or emerging themes across transformation efforts and help leaders align around a common understanding of priorities and results.

• Continuously refine how transformation success is measured, communicated, and understood across the organization.

Requirements:

• 7–10 years of experience in executive communications, strategy, consulting, change leadership, or corporate affairs.

• Demonstrated experience supporting senior executives and leadership teams.

• Exceptional written, verbal, and presentation development skills.

• Strong ability to synthesize complex information and communicate it clearly.

• Experience in management consulting, strategy, or transformation environments preferred.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$135,400.00 - $238,200.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.