Sr. Solutions Architect-Customer Systems

Our applications rely on a complex ecosystem supported by multiple engineering teams. You will be responsible for understanding the needs and changes across the ecosystem and building a strategic roadmap. To ensure alignment of your roadmap with the various engineering teams, you will partner with respective product owners to prioritize trade-offs, clarify requirements, and drive towards product goals. You will define technical solutions for business problems, define system interfaces and data flow across systems, write technical user stories, and advocate for end-user and business needs. You will drive architectural decisions for high-throughput, low-latency systems serving millions of simultaneous users, balancing reliability, scalability, and operational efficiency. You will define SLAs, SLOs, and SLIs in collaboration with engineering and operations teams, and lead design reviews focused on fault tolerance, graceful degradation, and observability at scale. You will facilitate effective communication between business and engineering teams to resolve issues, have extensive technical conversations with engineers and non-technical professionals, and present regularly in front of senior leaders. Minimum Qualifications 7+ years in software engineering with a focus on system design or technical architecture or solution architect with demonstrable experience on large-scale, customer-facing production systems Experience designing and documenting engineering specifications for inter- and intra-system interactions, including API contracts, data flow diagrams, and interface definitions. Experience designing and operating distributed systems at scale including strategies for high availability, fault tolerance, and horizontal scalability under variable traffic loads. BS/MS in Computer Science or other technical field or equivalent experience. Familiarity with modern backend stacks and data store technologies (e.g., Java/Go/Python, NoSQL/document stores such as MongoDB or Couchbase, relational databases) Preferred Qualifications 10+ years in software engineering with a focus on system design or technical architecture or solution architect. 3+ years in hands-on development or technical architect roles. Experience in understanding overall product requirements and breaking them down into technical components. Use data from various performance monitoring tools to analyze opportunities for improvement. Ability to define interfaces and data flow across systems.