Sr. Specialist, Customer Service

About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.globalfoundries.com.

Introduction:

We are seeking a highly motivated Senior Customer Service Specialist to support end-to-end customer order lifecycle, including order management, service quotation, and customer engagement via digital platforms. This role plays a critical part in ensuring seamless execution from quotation to order fulfillment, while delivering excellent customer experience and supporting business growth.

Your Job:

• Manage end-to-end order lifecycle, including order entry, validation, fulfillment coordination, and order tracking.
• Generate, review, and manage service quotations, ensuring alignment with pricing, product configurations, and customer requirements.
• Act as the primary point of contact for customers on order status, delivery timelines, and issue resolution.
• Support software licensing processes, including license order handling, entitlement tracking, and coordination with internal stakeholders.
• Maintain and manage customer interactions via customer portals, ensuring orders, POs, and updates are accurately reflected and communicated.
• Coordinate with cross-functional teams (Sales, Finance, Supply Chain, Engineering) to ensure timely order processing and issue resolution.
• Analyze order data and customer requests to proactively identify risks, delays, or discrepancies, and take corrective actions.
• Support continuous improvement initiatives in order management processes, system enhancements, and customer experience.
• Ensure adherence to internal controls, compliance requirements, and company policies across all order and service transactions.
• Lead small-scale projects or process improvement initiatives within the function.

Required Qualifications:

• Education: Bachelor’s Degree in Business Administration, Supply Chain, Engineering, or related field.
• Experience: Minimum 1–8 years of experience in customer service, order management, or related operational roles.
• Strong experience in order management and fulfillment processes.
• Hands-on experience in service quotation creation and management.
• Experience handling software licensing or subscription-based services.
• Familiarity with customer portals / CRM / ERP systems (e.g., Oracle, SAP, Dynamics, Salesforce).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management skills.
• Fluent in English (written and verbal).

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.