FreeHire

jda

Sr Support Engineer 1-Functional Support,WMS,Fulfillment

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Overview:

Global leader in AI‑driven supply‑chain execution platforms, specializing in Warehouse Execution Systems (WES), Automated Fulfillment Workflows (AFW), and Robotics orchestration.

Seeking a seasoned professional with strong functional expertise in supply‑chain execution, incident management, and root‑cause analysis, capable of owning complex customer‑impacting issues and driving stability across mission‑critical platforms.

Our current technical environment:

  • Domains: Supply Chain Management – Warehouse Management Systems - Warehouse Execution Systems (WES), Automated Fulfillment Workflows (AFW), Robotics Hub
  • Tools & Practices: Application logs, dashboards, monitoring tools, APIs, event‑driven integrations
  • Approach: AI‑assisted analytics, automation for triage and RCA, structured incident management, SLA‑driven resolution
  • Collaboration: Product Development, Operations, Infrastructure, Integration, Security, and Data teams

What you’ll do:

  • Own end‑to‑end resolution of Sev1 and Sev2 functional incidents across supply‑chain products.
  • Act as functional lead during major incidents, ensuring structured triage, cross‑team coordination, and stakeholder communication.
  • Perform deep functional analysis of warehouse execution, fulfillment flows, inventory movement, and robotics orchestration.
  • Distinguish between configuration, functional logic, integration, or product defect issues, and drive permanent fixes.
  • Serve as SME for WES, AFW, and Robotics Hub domains, validating system behavior against business processes.
  • Leverage AI‑assisted analytics to improve incident triage, RCA quality, and reduce repeat issues.
  • Guide problem‑management initiatives to improve platform stability and operational efficiency.
  • Create and maintain RCA artifacts, SOPs, and reusable knowledge assets.
  • Provide functional leadership and mentoring to junior L2 engineers.
  • Support project and implementation activities as required.

What we are looking for:

  • Strong experience in Senior L2 functional support for supply‑chain, warehouse execution, or fulfillment platforms.
  • Proven ability to independently manage Sev1 and Sev2 incidents with SLA discipline.
  • Solid understanding of warehouse and supply‑chain functional flows, including execution, fulfillment, and exception handling.
  • Working knowledge of logs, dashboards, monitoring tools, APIs, and event‑driven integrations.
  • Strong analytical and problem‑solving capability with a root‑cause and prevention mindset.
  • High level of ownership, accountability, and clear communication in high‑pressure scenarios.

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.