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Sr Support Engineer 2 - Blue Yonder Enterprise Supply Chain Planning(ESP), BY Demand Planning, BY Fulfillment & PLSQL

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Scope:

  • This role is focused on supporting various Blue Yonder Planning solutions in Demand and Supply Planning.
  • Needs to work with cross functional teams including Product Development, Consulting and Cloud services.
  • This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
  • This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
  • Provides advice to customers regarding industry best practices and process methodology.
  • Understands the workflow and tables involved in Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.

Technical Environment:

  • Good Understanding of Blue Yonder data workflow
  • Installation of Blue Yonder products
  • Good knowledge of SQL, PL/SQL
  • Intermediate knowledge at MS Excel
  • Basic understanding on customer business and process.
  • Relevant experience on Blue Yonder SCPO and Manufacturing Planning suite of products
  • Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain
  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

What you’ll do:

  • Design & Architect

  • Understand the implemented solution design
  • Needs to work with cross functional teams including Product Development, Consulting and Cloud services
  • Enhance/Change the design based on new business requirements by the customer
  • Identify Root cause and find the permanent solution to any problem.
  • Responsible to address incident/request related to above mentioned suite of products

  • Develop & Deliver
    • Provide advice to customers regarding industry best practices and process methodology.
    • Understand how Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
    • Need to work with cross functional teams including Product Development, Consulting and Cloud services.
  • Guide & Govern
    • Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
    • Provide advice to customers regarding industry best practices and process methodology.
  • Operate & Optimize
    • Provides advice to customers regarding industry best practices and process methodology.
    • Implement monitoring, performance tuning, and operational best practices.
    • Provide value through Innovation and Automation

What we are looking for:

  • Bachelor’s degree in computer science, IT, or related field.
  • 3-11 years of IT experience, with 2-3 years in Supply chain products
  • Strong expertise in SQL, PL/SQL, Data structure. NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus
  • Understands how Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
  • Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.