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NinjaVan

Station Operations Manager (Cold Chain)

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Job Overview

We are seeking an experienced Station Operations Manager (Cold Chain) to oversee end-to-end temperature-controlled logistics operations. This role is critical in ensuring the efficient, timely, and compliant delivery of cold chain products while maintaining high service levels and operational excellence. You will lead a team on the ground, optimise processes, and drive continuous improvements across the supply chain.

Key Responsibilities

1. Operations & Capacity Planning

  • Ensure sufficient capacity for parcel collection and delivery

  • Drive high SLA performance and timeslot adherence

  • Minimise product damages and defrosting incidents

    • 2. Cost & Performance Management

  • Manage operating costs in line with budget targets (~$350K/month)

  • Monitor financial and operational performance metrics

  • Implement cost optimisation initiatives

    • 3. SOP Governance & Compliance

  • Ensure adherence to operational SOPs across processes, equipment, and facilities

  • Maintain compliance with cold chain handling standards

  • Drive consistency in execution across the station

    • 4. Process Improvement & Optimisation

  • Identify and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma)

  • Optimise workflows to enhance efficiency and productivity

  • Drive operational innovation and scalability

    • Leadership & Team Management

  • Lead and develop a team of ~20 staff (supervisors, drivers, sorters)

  • Set performance goals and drive accountability across the team

  • Act as the primary communication channel for policies and updates

  • Work hands-on with the team on the ground to resolve issues and remove barriers

    • Requirements

    Experience & Skills

  • 3–5 years of experience in logistics, distribution, or cold chain operations

  • Proven experience managing teams of 10+ employees

  • Strong analytical and problem-solving skills with data-driven decision-making

  • Experience in Lean, Kaizen, or Six Sigma methodologies (preferred)

  • Ability to thrive in a fast-paced, high-pressure environment

  • Strong communication and stakeholder management skills

  • Bachelor’s Degree in Supply Chain, Operations, or related field

  • Lean Six Sigma Green Belt is an advantage