Store Manager

POSITION SUMMARY: The Retail Store Manager plans, directs, and coordinates the daily operations of their assigned retail store. They drive sales by helping staff understand quotas and goals, and coaching and motivating them to achieve those goals. The store manager supports Goodwill’s Mission by efficiently generating the revenue that supports the various programs offered to the communities we serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are representative of the essential functions of the position. Other duties may be assigned as operational needs require.

• Maintains staffing at correct/budgeted levels and schedules to appropriately meet the needs of the business and maximize operational efficiency.
• Recruits, hires, onboards, and trains employees, providing feedback for performance reviews.
• Consistently evaluates employee performance and promptly addresses performance issues.
• Maintains adequate volume of merchandise on sales floor; ensures production and rotation volume is sufficient to meet or exceed revenue goals.
• Works various shifts, including weekends as assigned.
• Operates facility within budgeted expense levels and maintains and controls expenses to revenue.
• Manages workflow and facility layout to ensure appropriate stock levels.
• Maintains store presentation standards (organization/merchandising, cleanliness, stock rotations, proper inventory levels, signage, etc.)
• Maintains proper cash controls in accordance with company policies and procedures.
• Ensures that excellent customer service is offered to all shoppers and donors.
• Oversees and maintains neat, accurate, and timely reports and records (all assigned).
• Ensures the highest level of professionalism and uses best practices in the leadership of store personnel.
• Effectively presents information and responds to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.
• Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Communicates effectively and appropriately with all levels of store leadership.