Store Manager

Job Title: Store Manager

Pay: Exempt, Salaried Position

Company: express mart owned by Home Service Oil Company

Job Type: Full-time – This position requires a flexible work schedule, and regularly requires long hours and occasional weekend/holiday work.

Summary:

We are currently seeking a Store Manager responsible for overseeing the daily operations of express mart, ensuring efficient and profitable functioning. This role includes managing staff, maintaining inventory, ensuring customer satisfaction, and complying with safety and regulatory standards.

Key Responsibilities:

• Ensure customer satisfaction through excellent service.

• Develop strong product knowledge to answer customer queries and make recommendations.

• Address customer complaints and resolve issues promptly.

• Maintain a clean and welcoming store environment.

• Monitor stock levels and order merchandise as needed.

• Conduct regular inventory audits and manage stock discrepancies

• Recruit, hire, train, and supervise store employees.

• Schedule staff shifts.

• Conduct performance evaluations and provide feedback.

• Handle employee conflicts and disciplinary actions.

• Handle cash management, including deposits and reconciliations.

• Executes merchandising plan in accordance with the company initiatives

• Manage in-store merchandising and product placement.

• Generate daily paperwork to regularly report on sales, waste, and inventory.

• Ensure the store complies with all health, safety and regulatory standards.

• Maintain all equipment and facilities, ensuring they are in good working order.