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TESTEQUITY HISCO GROUP

Strategic Account Director

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Summary / Position Purpose:

The Strategic Account Director is responsible for building, growing, and retaining long-term relationships with the company’s most critical and high-value clients. This role serves as a trusted advisor, aligning customer business objectives with company solutions to drive mutual growth, revenue expansion, and long-term partnership success.

The Strategic Account Director owns the full post-sale account strategy, working cross-functionally to deliver value, identify opportunities, and ensure exceptional customer experience across the account lifecycle.

*The ideal candidate can sit anywhere in the US but needs to be open to National travel throughout the year.

Essential Duties, Functions and/or Responsibilities:

Strategic Account Ownership

  • Own and manage a portfolio of named strategic accounts with a focus on retention, expansion, and long-term partnership growth
  • Develop and execute account plans aligned to customer goals, business priorities, and revenue targets
  • Serve as the primary point of contact and escalation for strategic clients

Relationship & Stakeholder Management:

  • Build strong relationships with executive-level stakeholders and key decision-makers
  • Act as a trusted advisor by deeply understanding customer business models, challenges, and industry trends
  • Lead regular business reviews (QBRs/EBRs) and strategic planning sessions with clients

Revenue Growth & Retention

  • Identify expansion opportunities including upsell, cross-sell, and renewals
  • Partner with Sales, Customer Success, Product, and Operations teams to drive account growth
  • Forecast revenue and account health accurately within CRM systems

Cross-Functional Leadership

  • Coordinate internal teams to ensure successful delivery, onboarding, and ongoing account support
  • Advocate for customer needs internally to influence product improvements and service enhancements
  • Ensure alignment across departments to deliver a seamless customer experience

Performance & Reporting

  • Track account performance metrics including revenue, retention, satisfaction, and engagement
  • Maintain accurate account documentation, forecasts, and pipeline activity
  • Provide insights and recommendations to leadership based on customer feedback and account data
  • Directly and indirectly responsible for product quality.
  • Other duties as assigned.