Strategic Accounts Manager

You will drive post-sale expansion revenue across complex enterprise accounts by identifying cross-sell and upsell opportunities and executing disciplined, multi-threaded enterprise sales cycles. You will conduct in-depth account research, build multi-year expansion strategies using customer data and regulatory insights, lead executive-level alignment and roadmap planning, coordinate with New Logo Sales, Customer Success, and Technical SMEs, and deliver clear outcome-driven executive communications. This role requires professional fluency in English and Mandarin, on-site availability in Singapore, and legal authorization to work in Singapore.

Responsibilities

Drive expansion revenue across assigned enterprise accounts by identifying and closing cross-sell and upsell opportunities
Conduct in-depth account research to identify customer growth initiatives and convert insights into expansion opportunities
Build multi-year account expansion strategies using customer data, platform usage, regulatory changes, and product releases
Execute complex enterprise sales cycles with disciplined account planning, executive alignment, and multi-threaded stakeholder engagement
Lead executive-level customer alignment meetings and long-term roadmap planning sessions
Coordinate tightly with New Logo Sales, Customer Success, and Technical SMEs to deliver a seamless customer experience
Deliver clear, organized, and outcome-driven executive communications
Develop deep understanding of product capabilities and global tax information reporting requirements

Requirements

6+ years owning and closing complex revenue deals with enterprise customers
Background in fintech, crypto, payments, marketplaces, or regulated SaaS, or equivalent experience selling into highly regulated financial environments
Exceptional analytical skills with ability to translate regulatory complexity into revenue strategy
Outstanding customer communication and executive presence
Demonstrated ability to lead and influence deeply cross-functional teams
Exceptional written and verbal communication skills
Comfort operating in a fast-paced, highly regulated, and rapidly evolving market
Willingness to travel as needed
Professional fluency in English and Mandarin
Currently reside in Singapore and be legally authorized to work there
On-site availability aligned with local business operations