Strategy Director
Strategy Director
At Citizens, we’re more than a bank — we’re a team of forward-thinking professionals committed to helping our customers, colleagues, and communities reach their full potential.
The Strategy Director plays a critical role in bridging business and technology, translating strategic priorities into actionable execution plans, and ensuring alignment with enterprise objectives and measurable outcomes. This role drives day-to-day operational execution while contributing to longer-term strategic planning across Commercial Operations.
This individual partners closely with senior leadership to support business growth, optimize performance, and advance innovation, including automation and AI-driven initiatives.
Primary Responsibilities
- Develop, implement, and monitor business strategies, ensuring performance is measured and outcomes are effectively tracked
- Translate enterprise and business strategies into clear, actionable execution plans across business units (“the how”)
- Manage and evaluate strategic growth, diversification, and financial business plans, including support for mergers, acquisitions, and divestitures
- Analyze market trends, business drivers, and performance metrics across lines of business and geographies to inform strategy optimization
- Lead integration strategy for new business initiatives and verticals, ensuring operational scalability, process alignment, and seamless execution
- Partner with senior leadership to drive strategic initiatives and support business growth objectives
- Communicate strategy, priorities, and key decisions effectively across a wide range of stakeholders
- Support the development and articulation of the Commercial Operations brand narrative
- Help frame and communicate the Commercial Operations journey, including key milestones, achievements, and overall strategic impact
- Support Commercial Operations financials, including planning, forecasting, tracking, and performance management
- In partnership with the Operational Excellence team, drive operational improvement initiatives, including:
- Process re-engineering
- Information management enhancements
- Technology implementation
- Business transformation efforts
- Promote and advance innovation across business areas, with a focus on automation and AI capabilities
- Build and apply expertise across business verticals, including emerging areas such as Stablecoin and other evolving financial products, to enable scalable and sustainable operations
Qualifications
- Bachelor’s degree in Business, Finance, Strategy, or a related field required; advanced degree preferred
- 7+ years of experience in strategy, operations, consulting, or financial planning (level may be adjusted based on experience)
- Proven ability to translate strategic vision into operational execution
- Strong analytical, financial modeling, and problem-solving capabilities
- Experience supporting senior leadership and collaborating across cross-functional teams
- Demonstrated knowledge of business transformation, process improvement, and organizational change
- Familiarity with innovation, automation, and emerging technologies (e.g., AI) preferred
- Experience working with new or evolving business verticals or products is a plus
- Excellent communication, presentation, and stakeholder management skills
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: 4 days in-office, 1 day remote
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