Student Success Coach, Freeman College of Management

Position Title:

Student Success Coach, Freeman College of Management

Position Type:

Full time

Scheduled Weekly Hours:

40

Categories:

Staff Exempt

Job Summary:

The Freeman College of Management at Bucknell University is seeking a Student Success Coach.
The Student Success Coach serves as a central resource within the Freeman College of Management, providing proactive, holistic, and student-centered support to promote academic success, persistence, retention, and overall student well-being. This highly relational role maintains an active caseload of students and provides individualized coaching, case management, intervention support, and academic navigation assistance for students experiencing academic, personal, social, or transitional challenges.

The position partners closely with Academic Associate Deans, faculty advisors, Athletics, Student Affairs, and other campus partners to coordinate support strategies, connect students and families with appropriate campus resources, and help students successfully navigate the academic and personal demands of college life.

The Student Success Coach also supports students in understanding curriculum requirements, academic policies and procedures, major exploration, and degree progression while reinforcing holistic advising efforts across the Freeman College. Through proactive outreach, monitoring of student success indicators, and responsive communication with students, families, faculty, and staff, this role plays a critical part in advancing student engagement, persistence, retention, and timely graduation.

This position requires strong interpersonal skills, emotional intelligence, sound judgment, and the ability to independently manage complex and sensitive student situations in a fast-paced, student-facing environment.

Reporting to the Academic Associate Dean at the Freeman College of Management, this position is a full-time, 12 month, benefits-eligible, exempt staff position. Work setting is on campus, in person.

Job Duties:

What You Will Do:

Primary Responsibilities:

• Student Success Coaching & Case Management — Maintains a regular caseload of students and provides individualized support for academically, personally, or socially at-risk students through proactive outreach, accountability meetings, case management, and referral to appropriate campus resources. Maintains appropriate documentation and case notes regarding student interactions and interventions.
• Academic Advising & Academic Navigation Support — Provides guidance related to curriculum requirements, university policies and procedures, transfer credit, major exploration, and related academic processes, and supports academic planning and course scheduling in collaboration with the Faculty advisor. Supports students in navigating complex academic decisions and reinforces guidance provided through faculty advising.
• Student Outreach, Retention & Intervention — Monitors academic progress reports, alerts, and related student success indicators to identify students in need of support. Collaborates with faculty, advisors, and campus partners to coordinate outreach efforts, facilitate intervention strategies, and promote student retention, persistence, and academic success.
• First-Year & Transfer Transition Support — Supports the successful onboarding and transition of incoming first-year students, transfer students, and students returning from leave. Assists students and families in understanding academic expectations, registration processes, and available support resources while helping facilitate a successful transition into the Freeman College community.
• Curriculum, Policy & Degree Progress Support — Maintains a strong working knowledge of Freeman College curriculum requirements, academic policies, and institutional procedures. Assists with monitoring student progress toward degree completion and serves as a resource for accurate interpretation and communication of academic policies and requirements.
• Campus Collaboration & Communication — Collaborates with faculty, staff, administrators, and campus partners to support student success initiatives and provide coordinated student support. Communicates regularly with students, families, faculty advisors, Athletics, Student Affairs, and academic support offices to facilitate appropriate student referrals and support services.
• Events, Assessment & Other Duties — Participates in orientation, advising, recruitment, retention, and student engagement initiatives and events. Assists with assessment activities and performs other related duties as assigned in support of the Freeman College student experience.

What You Will Bring:

Minimum Qualifications:

• Bachelor’s Degree
• Two (2) years of relevant experience

Preferred Qualifications:

• Bachelors’s degree in Education, Psychology or related field
• Four (4) years of relevant experience; in academic advising, counseling or related field preferred

Physical Requirements:

• Office environment/no specific or unusual physical or environmental demands.

Job Exempt:

Yes

Salary Range:

44,600.00-55,750.00

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship, all candidates must be authorized to work in the US without a need for current or future visa sponsorship.

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

• Flexible scheduling options determined by role;
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options
• An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
• Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
• A comprehensive employee wellness program including program incentives
• A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)

Inclusive Excellence:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

E-Verify

Bucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

For additional information regarding Bucknell's E-Verify requirements, please contact the office of Talent, Culture & Human Resources (570) 577-1631 or email hr@bucknell.edu.