Subject Matter Expert - Insurance

We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.

Key Responsibilities :

Operational Excellence

Identifying and communicating barriers to performance/service delivery to the operational leaders

Contribute in regular meetings with team leaders and agents in regards to efficiencies

Conduct analysis and insights based on consolidated data to enhance process improvements

Share best practice between teams to support operational efficiencies

Continually examine opportunities for improvements and adherence to schedule

Support team when needed maintain product knowledge through call taking

Will be required to take calls

Development Journey

Agile training through Quality feedback sessions

Training employees in systems and products when required

Working closely with Operations Support, Training & HR to support the new starter journey

A Matric/Grade 12 Certificate or equivalent.

A minimum of 3 years insurance experience

JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE

Proficiency in the following Microsoft packages (Word, Excel & Outlook) •

Excellent interpersonal and communication skills

Strong numerical ability

Strong administrative and organizational skills

Customer centricity

High attention to detail and accuracy other factors that will be considered:

Engagement

Communication skills

Problem Solving

Planning & Organizing

Risk Management

Incident Management

Data Analysis

Stakeholder Management

Client Communication

Report writing

Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)

Attention to detail

OTHER SPECIFIC REQUIREMENTS

Own vehicle with a valid driver’s licence

Must be able to travel across multiple sites

Must be able to work evening hours

Note -

Afternoon and night shifts – Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.