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takealot.com

Superbalist Customer Service 2IC

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Customer Service 2IC - Superbalist

Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service 2IC to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

The position reports to the Superbalist Customer Services Team Leader

Your responsibilities will include:

  • Day to day operations which include but are not limited to allocating workload to Online Fashion Assistants, such as: response times to customers, telephony call flow distribution and escalating systemic issues
  • Supplying of operational reports on a daily basis
  • Assisting Team Leader with adhoc project related tasks
  • Escalating IR Related Concerns to Team Leaders.
  • Assisting the Team Leaders in terms of coaching and skills development
  • Assisting staff members with complex queries
  • Proactively identify, address and resolve customer issues
  • Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties
  • Oversee a team of individuals when Team Leaders are not available as well as managing a team during festive season
  • Flexibility to work shifts - able to work rotating shifts, Public Holidays, weekends and flexible hours as required by the business operation

Attributes required:

  • Deliver and set an example of high level of customer service
  • Responsible and Accountable
  • Solutions orientated - able to analyse a situation and find solutions
  • Passionate about team-work
  • Excellent verbal and written communication skills
  • Leadership skills – display the qualities of a leader and set a good example
  • Committed to continuous learning
  • Receptive to a collaborative management approach
  • Empowering within team and structure
  • Customer centric
  • Proactive

Qualifications and experience:

  • Senior Certificate or Higher
  • Minimum of 12 - 18 months customer service experience in related positions.
  • MS Office suite - Word – basic; Excel – intermediate; and PowerPoint basic would be advantageous

The Environment:

  • Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extraordinary Mind who

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.