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Supervisor, CQ QMS/Complaints - France

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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

People Leader

All Job Posting Locations:

Issy-les-Moulineaux, France, Lyon, Rhone, France

Job Description:

DePuy Synthes is recruiting for a(n) Supervisor, CQ QMS/Complaints – France.

The Supervisor, CQ QMS/Complaints – France is responsible for leading Commercial Quality activities related to the Quality Management System (QMS) and complaint handling to ensure regulatory compliance, product quality, and patient safety. This role provides hands‑on supervision and subject‑matter leadership, working closely with Commercial, Regulatory Affairs, and regional Quality teams. The position plays a critical role in maintaining robust post‑market surveillance, strengthening compliance, and driving continuous improvement within a highly regulated medical device environment.

Key Responsibilities

  • Lead and oversee Commercial Quality activities related to QMS and complaint handling for the France market.

  • Supervise, coach, and develop Commercial Quality team members, ensuring consistent and compliant execution of quality processes.

  • Ensure timely, accurate, and compliant management of complaints, including intake, investigation, documentation, trending, and escalation.

  • Support the maintenance and effectiveness of the Commercial Quality Management System, including procedures, records, metrics, and training.

  • Partner cross‑functionally with Regulatory Affairs, Commercial, and Supply Chain teams to support post‑market activities and issue resolution.

  • Support internal audits, health authority inspections, and notified body assessments, including preparation, execution, and follow‑up actions.

  • Drive continuous improvement initiatives to enhance complaint handling efficiency, compliance, and overall quality performance.

  • Serve as a key Commercial Quality contact for France, collaborating with regional and global Quality stakeholders.

Qualifications

Education:

  • Bachelor’s degree required in Engineering, Life Sciences, Pharmacy, or a related scientific discipline.

  • Advanced degree preferred.

Experience and Skills:

Required:

  • 5–7 years of experience in Quality Assurance, Commercial Quality, or a regulated medical device or pharmaceutical environment.

  • Previous experience supervising team members or leading quality‑related activities or workstreams.

  • Strong working knowledge of QMS requirements and complaint handling processes.

  • Experience managing investigations, nonconformances, and corrective and preventive actions (CAPA).

  • Ability to work effectively across functions and influence stakeholders at multiple levels.

Preferred:

  • Experience supporting EU MDR‑regulated products.

  • Experience in orthopedic or broader medical device products.

  • Familiarity with post‑market surveillance, complaint trending, and reporting tools.

  • Experience supporting or participating in regulatory inspections and audits.

  • Knowledge of continuous improvement or risk‑based quality methodologies.

  • Strong analytical, organizational, and problem‑solving skills.

Other:

  • Language: Fluent in French and English (written and verbal).

  • Travel: Limited domestic travel with occasional regional travel.

  • Certifications: Quality‑related certifications (e.g., ISO, ASQ) preferred.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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#DePuySynthesCareers

Required Skills:

Preferred Skills:

Business Savvy, Compliance Management, Continuous Improvement, Corrective and Preventive Action (CAPA), Developing Others, Fact-Based Decision Making, Give Feedback, Inclusive Leadership, ISO 9001, Leadership, Quality Control (QC), Quality Management Systems (QMS), Quality Processes, Quality Standards, Standard Operating Procedure (SOP), Team Management

The anticipated base pay range for this position is:

€53,500.00 - €85,790.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.