Job Summary

The Supervisor, Transitions of Care oversees a multidisciplinary team responsible for discharge planning, ER frequent flyer management, and post-acute care coordination. This role plays a pivotal leadership function within Sanitas’ value-based care strategy, ensuring timely transitions, reducing avoidable utilization, and aligning care coordination workflows with internal protocols and external payor requirements. The Supervisor promotes quality, compliance, and operational efficiency across inpatient and outpatient care settings.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership and Team Supervision

Supervise a team of Care Coordinators and care management staff.

Lead daily huddles, provide coaching, and conduct performance evaluations.

Foster a culture of accountability, quality, and patient-centered care.

Workflow and Operations

Develop and standardize workflows for ER/inpatient alerts, discharge planning, and follow-up coordination.

Monitor adherence to clinical protocols, escalation pathways, and timely outreach requirements.

Coordinate staffing and coverage to ensure continuity of services across all locations.

Performance and Data Monitoring

Track KPIs including:

Readmission rates

Post-discharge appointment compliance

ER utilization trends

Patient engagement rates

Prepare operational reports and dashboards for leadership review.

Stakeholder Collaboration

Serve as liaison between Sanitas centers, hospitals, payor case managers, and external partners.

Represent the care coordination team in internal and external meetings.

Collaborate with clinical leadership, quality teams, and population health to align initiatives.

Quality and Compliance

Conduct chart audits and review documentation for accuracy, completeness, and compliance with value-based program standards.

Support internal reviews, audits, and reporting for payor contracts.

Supervisory Responsibilities

Yes – this position supervises all staff Case Management Coordinator (Inpatient and Transition of Care) and is responsible for recruitment, development, scheduling, and performance.

Required Education and Experience

Bachelor’s degree in Nursing, Health Administration, Public Health, or a related field.

3–5 years of experience in healthcare coordination or clinical operations.

2+ years of leadership or supervisory experience in a healthcare setting.

Required Knowledge, Skills, and Abilities

Proficiency in EMR systems, Microsoft Office Suite, and analytics platforms.

Strong understanding of managed care, value-based care, and care management principles.

Bilingual (English/Spanish) preferred.

Familiarity with Florida and Texas healthcare networks and payors.