Supervisory Digital Communication Specialist, GS-1001-14 FPL-14 (DE only)

This position is located within the U.S. Department of Education's office of Federal Student Aid, in the Office of Communications, Outreach and Engagement (OCOE), Washington, DC. OCOE is tasked with developing, managing, and coordinating both internal and external communications—including publications, email and SMS/text campaigns, and social media and website content—for students, parents, borrowers, postsecondary schools, and higher education partners and stakeholders.

APPLICATION LIMIT: This vacancy announcement is limited to the first 200 applications received and will close at 11:59PM Eastern Time on the day that we receive the 200th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. We encourage you to read this entire vacancy announcement prior to submitting your application. As a Supervisory Digital Communications Specialist, GS-1001-14, you will be responsible for: • Oversees the development and execution of student loan and student aid automated, transactional, and ad‐hoc email and text campaigns to support organizational goals. • Manages A/B and multivariate testing of subject lines, content, formatting, and timing of student loan and student aid email and short message service (SMS) campaigns to optimize campaign performance. • Serves as the business and product owner for the Marketing & Communications Platform that sends mass email and SMS to customers. • Create or manage the creation of proposals, requirements, and budget documents, and technical review forms as needed as a Contracting Officer Representative (COR). • Manages multichannel communications initiatives reaching 20 million+ customers using the following channels (not limited to this list): email, SMS, social media, web content, blogs, videos, and digital events.

Condition of Employment: As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: • your performance and conduct; • the needs and interests of the agency; • whether your continued employment would advance organizational goals of the agency or the Government; and • whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.