Supervisory Medical Support Assistant

The East Orange VANJHCS is currently recruiting for one Supervisory Medical Support Assistant. The incumbent is solely responsible for management of the Administrative duties for the Eligibility, Emergency Room and Wards, Patient Aligned Center Team (PACT) and the supervision of the Lead MSA, Advance MSA, Medical Support Assistants and Medical Administrative Assistants that support the program .

Administrative Operations- Supervises MSA Staff to ensure efficient team operations Oversees the accurate entry of new applications and updates for Healthcare Benefits properly within the VES system Coordinates Scheduling & Patient Flow to optimize clinic efficiency Collaborates with Healthcare Teams to facilitate seamless communication and coordination Ensures Compliance with all applicable regulations and Safety standards Serves as a Liaison & provides training to staff as needed Manages the uploading documentations into VES and Vista Imaging systems Maintains up-to date health insurance information for enrolled patients in the Insurance Capture Buffer (ICB) Oversees the management of the Veteran's Health Identification Card (VHIC) Manages veteran eligibility by utilizing verification systems such as VIS, VBMS, DPRIS, ILER, and SHARE. Office Management- Analyzes and Reports Data Monitors office Resources Makes Operational recommendations Coordinates Research and Projects Unit Supervisor/Administration Plans and assign work Evaluates Performance Handles Staffing Actions Resolves Employee Issues Develops Staff Perform other duties as assigned VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Work Schedule: Rotating tours Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases, When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 21U47-A Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.