Support Agent

• Respond to client and partner queries in chats and via email
• Handle negative feedback: resolve disputes and de-escalate situations
• Process refunds and compensation within internal procedures
• Collaborate with internal teams: development, compliance, security, marketing

💼 What you'll do
• Respond to client and partner queries in chats and via email
• Handle negative feedback: resolve disputes and de-escalate situations
• Process refunds and compensation within internal procedures
• Collaborate with internal teams: development, compliance, security, marketing

🧠 What you bring
• English language skills at B2–C1 level (written and spoken)
• Basic understanding of cryptocurrencies and their principles
• Experience in business correspondence
• Attention to detail and accuracy in handling financial operations

🌟 Nice to have
• Experience in support (especially fintech / crypto)
• Advanced understanding of crypto
• Experience with Zendesk or similar systems

🎁 What we offer
• 2 weeks of paid leave per year
• Monthly bonus of 10% for quality work without errors
• Birthday bonus
• Annual market analysis in December with potential salary review
• Planned indexation in October on a regular basis

Apply at https://careers.skailer.com/web3/jobs/SORMDI