SUPV IT SPECIALIST (CUSTSPT)

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA - FE/Global Service Desk Division.

Serves as a Section Chief directing and supervising employees highly skilled in customer support.

The incumbent manages the staff and operations required to plan and deliver customer support services, including troubleshooting, assistance, and training based on customer needs.

These duties include planning, directing, reviewing and coordinating the efforts of work operations. Manages and directs accomplishment of highly critical mission and functions of the organization supported.

Stays abreast of state-of-the-art technology by studying journals, attending technical seminars, and maintaining vendor contacts to keep field knowledge current.

Serves as a technical information source both within and outside the command.