SURVEILLANCE AGENT II

General Summary of Job Duties

Responsible for the surveillance of gaming operations and gaming support areas during assigned shift to promote a secure environment within Silverton’s philosophy, while maintaining emphasis on revenue protection.

Principle Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Values.
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Provides security and loss control of assets by monitoring all gaming functions and irregularities to the appropriate personnel as established by procedures.
• Maintains a video and audio library of property-wide activities for periods, as prescribed by in-house procedures and state / federal directives.
• Coordinates with Security personnel to provide optimum security services.
• Notifies the President and the Director of Surveillance of all pertinent information and significant observations concerning gaming and nongaming operations.
• Promotes the courteous treatment of customers and employees.
• Promotes and monitors the confidential treatment of all relevant information.
• Performs other duties as assigned by the direction of management.
• Demonstrated knowledge of state and federal laws relating to gaming operations and cash transactions.
• Demonstrated knowledge of gaming device operations and areas of potential monetary loss.
• Ability to detect cheating / theft related activities and take appropriate actions to protect funds and prevent further losses.
• Must have working knowledge of all casino games, slots, cage and count procedures and gaming regulations.
• Ability to detect suspicious activities and take appropriate actions to protect funds and prevent further losses.
• Ability to monitor radio traffic / incoming calls and prioritize observations with respect to potential losses.
• Ability to detect customer gaming activities designed to enhance player win potential.
• Ability to replace electronic equipment needed for daily activities within work area.
• Ability to write comprehensive reports.
• Other duties as assigned.

General Job Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character: Always do the right thing and treat everyone with dignity and respect.
• Collaboration: Celebrate Diverse ideas, thought and talents.
• Care: Be KIND to yourself and each other.
• Fun: Our guests are here to have FUN, so we should have FUN, too!
• Excellence: Be Amazing!