Surveillance Supervisor

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

Summary:
As a Surveillance Supervisor, you are a key protector of the organization's integrity, ensuring a secure and compliant environment across all operations. You take the lead in developing and implementing approved departmental policies and procedures that align with regulatory standards and company objectives. Your leadership is essential in upholding operational security, supporting regulatory compliance, and fostering a culture of accountability.

Job Description:

Essential Functions and Responsibilities

Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
Assist with the planning and execution of audits, close watches, and special investigations; collaborate with investigators on case management and training
Contribute to department budgeting, strategic planning, and camera or equipment installation projects
Analyze statistical reports from all operational areas to identify potential risks, problem areas, and opportunities for internal audits or investigations
Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
Perform other duties as assigned.

Qualifications

3 years of supervisory experience; includes leadership or progressive responsibility in casino surveillance systems operation required
Ability to lead and guide team members in a fast-paced or customer-facing environment
Strong interpersonal and communication skills to support training, feedback, and conflict resolution
Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
Flexible and adaptable to changing operational needs and shift schedules
Committed to upholding a safe, respectful, and inclusive work environment
Basic understanding of department KPIs, labor management, or guest service standards
Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.), gaming minimum internal controls, and regulations
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
At least 21 Years of Age
High School Diploma or equivalent required; College degree in Criminal Justice or related field preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States

Work Cards

Nevada Gaming Registration

Physical Requirements

Occasionally push/pull up to 25 lbs
Occasionally lift and/or carry up to 25 lbs at floor, knee, waist, and chest levels
Occasionally Squat, kneel, reach, bend, twist
Regularly sit and work at a desk or computer
Frequently standing and walking
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Indoor
Smoky
Noisy
Bright flashing lights
Extreme Heights
Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one?
If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.