Survey Analyst

%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:0in;text-align%5C:justify;%22%3E%3Ca name=%22_Hlk28850968%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22mso-ascii-theme-font%5C:minor-latin;mso-bidi-theme-font%5C:minor-latin;mso-hansi-theme-font%5C:minor-latin;%22%3E%3Cstrong%3ED.R. Horton, Inc., the largest homebuilder in the U.S%3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22mso-ascii-theme-font%5C:minor-latin;mso-bidi-theme-font%5C:minor-latin;mso-hansi-theme-font%5C:minor-latin;%22%3E%3Cstrong%3E.,%3C/strong%3E%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Calibri;mso-bidi-theme-font%5C:minor-latin;mso-bookmark%5C:_Hlk28850968;%22%3E was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.%26nbsp; Please visit our website at %3C/span%3E%3C/span%3E%3Ca href=%22http%5C://www.drhorton.com/%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Calibri;mso-bidi-theme-font%5C:minor-latin;mso-bookmark%5C:_Hlk28850968;%22%3Ewww.drhorton.com%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Calibri;mso-bidi-theme-font%5C:minor-latin;mso-bookmark%5C:_Hlk28850968;%22%3E for more information.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:0in;%22%3E%3Cbr%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Calibri;mso-bidi-theme-font%5C:minor-latin;%22%3E%3Cstrong%3ED.R. Horton, Inc.%3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22mso-bidi-font-family%5C:Calibri;mso-bidi-theme-font%5C:minor-latin;%22%3E is currently looking for a %3C/span%3E%3Cspan style=%22mso-ascii-theme-font%5C:minor-latin;mso-bidi-font-family%5C:Calibri;mso-bidi-theme-font%5C:minor-latin;mso-hansi-theme-font%5C:minor-latin;%22%3E%3Cstrong%3E%3Cu%3ECustomer Care Administrator%3C/u%3E%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family%5C:Calibri;mso-bidi-theme-font%5C:minor-latin;%22%3E. The right candidate will %3C/span%3E%3Cspan style=%22mso-ansi-language%5C:EN-US;mso-ascii-theme-font%5C:minor-latin;mso-bidi-font-family%5C:%26quot;Times New Roman%26quot;;mso-bidi-language%5C:AR-SA;mso-bidi-theme-font%5C:minor-bidi;mso-fareast-font-family%5C:%26quot;MS Mincho%26quot;;mso-fareast-language%5C:JA;mso-fareast-theme-font%5C:minor-fareast;mso-hansi-theme-font%5C:minor-latin;%22%3Eprovide subject matter expertise and technical support for the Corporate Customer Care teams through customer survey creation and distribution, reporting and analytics, and direct division support.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:0in;%22%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22mso-ascii-theme-font%5C:minor-latin;mso-bidi-theme-font%5C:minor-latin;mso-hansi-theme-font%5C:minor-latin;%22%3E%3Cstrong%3EEssential Duties and Responsibilities%3C/strong%3E include the following. Other duties may be assigned.%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22line-height%5C:107%;mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3EServe as the team%27s Qualtrics platform expert, supporting survey creation, distribution, and performance analytics%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22line-height%5C:107%;mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3EManage and maintain the DHI Central “Strive for Five” survey page, ensuring content accuracy%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22line-height%5C:107%;mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3EOversee the Customer Care LMS page and assist the expansion of customer survey resources%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22line-height%5C:107%;mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3EBuild and maintain dashboard reporting, including ad-hoc analysis in response to division requests%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22line-height%5C:107%;mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3EMaintain accuracy of CRM distribution lists and survey reporting permissions%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EDeliver reporting and analytics that inform strategy and performance for the department%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EProvide guidance and support across the department%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EPromote integrity, respect and continuous improvement in every customer and teammate interaction%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EProvide back-fill support for front-line positions as needed.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListBullet%22 style=%22mso-list%5C:none;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAbility to travel overnight%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E