Swap Middle Office Analyst

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The CIB provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

As a Swap Middle Office Analyst, you will be a critical resource for front office and client-facing stakeholders. You will act as a liaison across the business, technology, control partners, and operations, ensuring timely investigation and resolution of inquiries, robust monitoring of trade execution flows, and disciplined trade reconciliation practices. Success in this role requires clear communication and composure in a fast-paced, high-pressure environment across multiple channels, including in person, phone, and email.

Job Responsibilities:

• Investigate and resolve client and internal inquiries, driving clear ownership from intake through root-cause analysis and solution delivery.
• Monitor trade execution flows and related exceptions, partnering closely with the front office and operational teams to protect service quality and mitigate operational risk.
• Perform and oversee trade reconciliations, ensuring accurate capture, timely breaks management, and appropriate escalation aligned to control expectations.
• Build and maintain a working, functional understanding of trading platforms and systems to support effective troubleshooting and communicate resolutions succinctly to stakeholders.
• Consistently deliver solutions and updates with precision and professionalism across email, phone, and in-person interactions in a high-pressure setting.

Required Qualifications, Skills and Capabilities:

• Completed an undergraduate degree in Business Administration, Accounting, or Economic Sciences.
• Minimum 3+ years of relevant work experience in finance or a closely related field, with demonstrated performance in a high-paced client service environment.
• Fluent in English.

• Proficient with the MS Office suite.

Preferred Qualifications:

• Familiarity with automation tools is a plus (preferred but not required).