Systems Administrator Microsoft O365
At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.
Program and Role Summary
The primary focus on the Microsoft O365 Systems Administrator, is to work closely with our IST team, staff, and vendors in assisting the company-wide migration and implementation to the Microsoft 365 platform. You will be responsible for Microsoft 365 administration, including but not limited to supporting our technical support teams, training, and maintenance of the Microsoft 365 platform
Primary Responsibilities:
- Ensuring the operational health of the Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability.
- Maintenance of SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, items, permissions and access etc.)
- Assist in the administration and support of Microsoft Exchange, Teams, OneDrive, Intune, Entra, infrastructure, mobile access, etc.
- Troubleshoot Microsoft 365 related issues including connectivity and mobility when alerted by monitoring software or IST staff.
- Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components.
- Responsible for handling various escalated helpdesk support tickets, including requests that require hands-on intervention.
- Other duties as outlined in the position description.