Your role

The KYC Team Lead in the Private Markets sector is responsible for overseeing the day-to-day management of the KYC team, ensuring that all processes are in line with compliance standards, risk appetite, and regulatory requirements. This leadership role involves workflow management, performance monitoring, technical ownership, including complex case handling, escalation management, advisory and ensuring adherence to SLAs and KPIs. The KYC Team Lead is a key point of contact for escalations, providing expert guidance to both internal and external stakeholders. They will mentor and coach team members, drive team performance, and contribute to the strategic direction of the compliance function. Additionally, the role includes evaluating the effectiveness of current processes and policies, assisting with queries from analysts, recommending and implementing improvements, and supporting the business in adapting to compliance changes to ensure alignment with organizational goals and regulatory frameworks.

What you'll be doing

Key Responsibilities

• Accountable for day-to-day management of the team and queues
• Ensuring standards are maintained within the team (adhering to policy, risk appetite, workflow allocation, SLAs, KPIs)
• Mentoring and coaching direct reports, and delivering movement sessions/121s
• Providing guidance and support to the wider business with regards to compliance changes.
• Point of escalation for external stakeholders (sales, operational teams, senior management)
• Managing quarterly team department objectives
• Contributing towards commercial strategy, ensuring ‘knock on impact’ for Compliance and wider teams is clear
• Working with wider business units to co-ordinate and communicate change
• Monitoring of the effectiveness of current processes and policies, recommending and implementing changes after engagement with senior stakeholders
• Assisting analysts with general day to day queries including CDD requirements
• Conduct KYC onboarding reviews ensuring adherence to procedural, policy and regulatory requirements within SLA.
• Independently review and approve SBARs, KYC exceptions and requests for risk-based approach ensuring adherence to procedural, policy and regulatory requirements within SLA.
• Independently handle complex escalations that are at the highest risk relating to high risk factors and appetite for onboarding and refresh to the Manager/Second Line Compliance Team.
• Independently handle complex policy exceptions from Associates/Analysts for onboarding and refresh.
• Supporting in the development of internal processes and procedures.
• Independently providing guidance and advisory to sales, onboarding, QAQC, TM relating to compliance matters.
• Delivering training and coaching on complex compliance topics to the internal and external Alpha teams.
• Supporting client-facing compliance calls and conversations with the sales team for complex clients.
• Supporting the Head of Compliance, DMLRO, MLRO on complex topics and investigations.
• Monitoring the quality of the escalations and high-risk reviews to identify technical training needs and/or gaps in the framework.
• Independently produce accurate and concise M.I. to the relevant senior stakeholder forums.

Skills and Requirements

• Highly developed interpersonal skills with an ability to communicate and influence at all levels of the organisation.
• Pro-active approach with a mindset of looking for constant improvement in all aspects of their work.
• An ambitious person eager to continually develop their skillset who will embrace the pressure and ongoing change within a fast-paced team.
• Accuracy and a keen attention to detail to ensure the highest quality work in line with our standards.
• Interest in compliance, know your customer (KYC), and anti-money laundering regulations is required; 9 to 12 Years of AML/KYC experience is preferred.
• Background in operational management, with preference having managed a team.
• Excellent written and oral communication skills in English.

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.