Team Lead, Resident Advocates, On-Call
Do you know, you have the power to change the course of someone’s life?
Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people.
Why This Role Matters
Avivo Village provides a safe, stable alternative to unsheltered homelessness — and every shift plays a role in creating that environment.
As an On‑Call Team Lead, you step in when coverage is needed, ensuring continuity of care, safety, and strong leadership for staff and residents. You’ll guide front‑line team members, respond to complex situations, and keep operations running smoothly in a dynamic, 24/7 environment.
This role is ideal for someone who is adaptable, confident in leadership, and ready to step in and support teams when it matters most.
This is an on‑call position with coverage needs across all shifts, which may include:
- 6:00 AM – 2:30 PM
- 2:00 PM – 10:30 PM
- 10:00 PM – 6:30 AM
What You’ll Do
- Provide shift leadership and work direction to Resident Advocates during assigned coverage
- Ensure a safe, secure, and respectful environment for residents and staff
- Respond to urgent or complex participant situations using trauma‑informed and de‑escalation approaches
- Support daily operations and maintain continuity of services during staff absences
- Reinforce program expectations, policies, and best practices in real-time
- Collaborate with leadership to communicate shift updates, concerns, and operational needs
- Support staff in delivering person‑centered, harm reduction, and recovery‑oriented services
- Maintain accurate documentation and reporting as needed during shifts
- Foster a culture of teamwork, accountability, and respect