Team Lead - VAS

Role Overview<\/b>
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We are looking for a Team Leader to manage and drive VAS sales (Retail Finance, RC
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Transfer, and other services) by leading a team of tele calling executives and
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maximizing revenue
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Key Responsibilities<\/b>
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\u2022<\/span> Manage and drive performance of C2C operations<\/b> with VAS <\/b>through tele calling
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team
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\u2022<\/span> Ensure daily and monthly achievement of Retail,<\/b> and VAS revenue targets<\/b>
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(Finance, RC Transfer, other services)
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\u2022<\/span> Drive higher attachment rate of VAS on Retail closures<\/b>
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\u2022<\/span> Coach team on VAS pitching, objection handling, and conversion<\/b>
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techniques<\/b>
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\u2022<\/span> Monitor daily performance and improve conversion from Retail to VAS<\/b>
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\u2022<\/span> Collaborate with Retail team<\/b> to ensure seamless handover for VAS pitching
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\u2022<\/span> Track and improve team productivity (calls, talk time, conversions)<\/b>
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\u2022<\/span> Maintain discipline on CRM updates and process adherence<\/b>
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\u2022<\/span> Handle escalations and support team in closing high\-value opportunities
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\u2022<\/span> Work on document collection to ensure smooth end to end process for VAS
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Required Skills<\/b>
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\u2022<\/span> Strong sales and upselling skills
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\u2022<\/span> Experience in team handling and coaching<\/b>
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\u2022<\/span> Good understanding of finance / RC transfer products (preferred)<\/b>
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\u2022<\/span> Strong objection\-handling and negotiation ability
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\u2022<\/span> Target\-driven mindset with focus on revenue
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Eligibility<\/b>
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\u2022<\/span> Graduate with 3\u20137 years of experience
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\u2022<\/span> Experience in telecalling / inside sales / VAS / financial products preferred
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\u2022<\/span> Prior team handling experience is a plus
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\u2022<\/span> <\/span>Fluent in English, Hindi and Kannada or Tamil<\/b>. Need at least one between Tamil or
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Kannada language.<\/span>How performance will be measured<\/b>
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\u2022<\/span> <\/span>VAS revenue achieved
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\u2022<\/span> <\/span>Attachment rate on Retail
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\u2022<\/span> <\/span>Conversion rate (Retail to VAS)
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\u2022<\/span> <\/span>Team productivity and target achievement
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