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Team Leader

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Job Title:

Team Leader

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Contact Centre Team Leader

Full-Time | 40 Hours per Week

Salary | £27,120

Are you a natural leader who knows how to inspire a team and deliver results? We’re looking for a Team Leader, Operations to lead a group of call center associates, drive performance, and create a positive, high-energy team environment.

In this role, you’ll coach and develop team members, manage daily performance, handle escalations, and help ensure customer service and KPI targets are achieved. If you thrive in a fast-paced contact center and enjoy motivating others to succeed, we’d love to hear from you.

What You’ll Bring

  • Strong leadership, coaching, and people management skills

  • Excellent communication and problem-solving abilities

  • Ability to prioritize, multi-task, and perform under pressure

  • A flexible, proactive, and results-driven mindset

Why Apply

  • Lead a team and make a real impact

  • Help shape performance and customer experience

  • Grow your career in a dynamic environment

Ready to lead, inspire, and make a difference? Apply now to join us as a Contact Centre Team Leader

Location:

Manchester -Bredbury - Paul House

Language Requirements:

Time Type:

Full time2026-04-28