Team Leader - International Travel

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TEAM LEADER \u2013 INTERNATIONAL TRAVEL<\/span><\/span><\/b> <\/span>
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JOB DESCRIPTION<\/span><\/span><\/b> <\/span> <\/span>
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Job Title:<\/span><\/span><\/b> <\/span> <\/span>
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Team Leader \u2013 International Travel ?<\/span><\/span><\/b>
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Job Overview<\/span><\/span><\/b> <\/span> <\/span>
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We are looking for a dynamic and experienced <\/span><\/span>Team Leader \u2013 International Travel<\/span><\/span><\/b> to lead and manage a team of Travel Specialists while ensuring an exceptional customer experience and smooth travel operations. The ideal candidate should possess strong leadership abilities, in\-depth destination and tour package knowledge, excellent customer\-handling skills, and the ability to drive team performance effectively.<\/span><\/span>
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The Team Leader will be responsible for monitoring team productivity, identifying critical operational gaps, supporting team members in issue resolution, and ensuring all customer requirements are addressed efficiently.<\/span><\/span>
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Key Responsibilities<\/span><\/span><\/b> <\/span> <\/span>
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Lead, manage, mentor, and motivate a team of Travel Specialists<\/span><\/span>
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Ensure smooth daily operations and proper handling of travel inquiries and bookings<\/span><\/span>
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Monitor team performance, productivity, pending tasks, and overall deliverables<\/span><\/span>
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Set operational parameters and ensure work completion within timelines<\/span><\/span>
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Identify critical areas where the team requires support and provide timely guidance<\/span><\/span>
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Handle escalations, customer concerns, and operational challenges effectively<\/span><\/span>
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Ensure customers receive prompt resolutions and exceptional service experience<\/span><\/span>
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Coordinate with customers through calls and discussions whenever required<\/span><\/span>
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Guide the team with destination knowledge, travel products, and best industry practices<\/span><\/span>
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Possess strong knowledge of international tour packages and global destinations<\/span><\/span>
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Coordinate and maintain effective communication with vendors, suppliers, and DMCs<\/span><\/span>
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Support the team in handling complex client requirements and customized itineraries (FITS)<\/span><\/span>
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Ensure proper follow\-up, closure, and service quality standards are maintained<\/span><\/span>
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Train and onboard new team members effectively<\/span><\/span>
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Maintain a result\-oriented and customer\-focused work environment<\/span><\/span>
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Required Skills & Qualifications<\/span><\/span><\/b> <\/span> <\/span>
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- Proven experience in the international travel industry<\/span><\/span>
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- Strong knowledge of international destinations, tour packages, and travel products<\/span><\/span>
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- Excellent leadership and team management skills<\/span><\/span>
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- Strong understanding of vendor coordination and customer servicing<\/span><\/span>
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- Expertise in itinerary planning and customized FITS handling<\/span><\/span>
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- Ability to analyze team performance and manage operational workflows<\/span><\/span>
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- Strong communication, problem\-solving, and client\-handling abilities<\/span><\/span>
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- Ability to work in a target\-driven and fast\-paced environment<\/span><\/span>
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- Customer\-centric mindset with strong attention to detail<\/span><\/span>
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  Preferred Candidate Profile<\/span><\/span><\/b> <\/span> <\/span>
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  - Prior experience in leading and managing a travel team<\/span><\/span>
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  - Strong understanding of customer behavior and travel trends<\/span><\/span>
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  - Ability to multitask and handle pressure situations efficiently<\/span><\/span>
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  - Result\-oriented professional with strong ownership and accountability<\/span><\/span>
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  - Proactive approach towards team support and operational improvements<\/span><\/span>
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    Why Join Us?<\/span><\/span><\/b> <\/span> <\/span>
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    - Opportunity to lead and grow with a dynamic travel team<\/span><\/span>
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    - Exposure to global travel markets and international operations<\/span><\/span>
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    - Performance\-driven and growth\-oriented work environment<\/span><\/span>
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    - Collaborative and professional workplace culture<\/span><\/span>
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