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Travel Kingdom

Team Leader - International Travel

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JOB DESCRIPTION<\/span> <\/span>
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Role: Team Leader<\/span> <\/span>
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?<\/span> About the Role<\/span> <\/span>
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We are looking for a highly responsible and detail\-oriented candidate to oversee and manage end\-to\-end execution of<\/span> <\/span>
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travel services including your packages, flight bookings, and hotel arrangements.<\/span> <\/span>
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This role requires a professional who can <\/span>own service delivery<\/span>, manage a team, and ensure that every confirmed<\/span> <\/span>
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booking is executed smoothly, accurately, and within defined timelines. The ideal candidate should have hands\-on<\/span> <\/span>
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experience in the travel industry and the ability to manage multiple tasks without compromising quality.<\/span> <\/span>
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?<\/span> Key Responsibilities<\/span> <\/span>
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?<\/span> 1. End\-to\-End Booking Execution<\/span> <\/span>
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\u2022<\/span>Oversee execution of all bookings.<\/span> <\/span>
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\u2022<\/span>Follow up on existing/new leads.<\/span> <\/span>
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\u2022<\/span>Ensure accuracy in bookings and adherence to timelines.<\/span> <\/span>
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\u2022<\/span>Coordinate with internal teams and external vendors for seamless delivery.<\/span> <\/span>
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\u2022<\/span>Assigning tasks and deadlines to the team.<\/span> <\/span>
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\u2022<\/span>Regular follow up of task status and completion.<\/span> <\/span>
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\u2022<\/span>Making sure to take up responsibility of proper checking and finalizing any quote before being sent to client.<\/span> <\/span> <\/span>
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?<\/span> 2. Team Supervision & Task Management<\/span> <\/span>
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\u2022<\/span>Manage and supervise a team of operations executives<\/span> <\/span> <\/span>
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\u2022<\/span>Assign daily tasks and ensure timely completion<\/span> <\/span> <\/span>
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\u2022<\/span>Monitor workload distribution and team productivity<\/span> <\/span> <\/span>
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\u2022<\/span>Ensure no task or booking is left unattended or delayed<\/span> <\/span> <\/span>
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?<\/span> 3. CRM & Process Management<\/span> <\/span>
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\u2022<\/span>Ensure all bookings and tasks are updated in the CRM system<\/span> <\/span> <\/span>
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\u2022<\/span>Track booking status, follow\-ups, and pending actions<\/span> <\/span> <\/span>
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\u2022<\/span>Maintain proper documentation and records for each booking<\/span> <\/span> <\/span>
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\u2022<\/span>Ensure strict adherence to SOPs and internal processes<\/span> <\/span> <\/span>
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?<\/span> 4. Issue Resolution & Escalation Handling<\/span> <\/span>
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\u2022<\/span>Identify and resolve operational challenges proactively<\/span> <\/span> <\/span>
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\u2022<\/span>Handle escalations related to bookings, vendors, or clients<\/span> <\/span> <\/span>
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\u2022<\/span>Ensure quick turnaround in case of last\-minute changes or issues<\/span> <\/span> <\/span>
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?<\/span> 5. Quality Control & Customer Experience<\/span> <\/span>
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\u2022<\/span>Ensure services delivered match commitments made to clients<\/span> <\/span> <\/span>
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\u2022<\/span>Maintain high standards of accuracy and service quality<\/span> <\/span> <\/span>
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\u2022<\/span>Support in delivering a smooth and hassle\-free travel experience<\/span> <\/span> <\/span>
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?<\/span> 6. Hiring & Training Support<\/span> <\/span>
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\u2022<\/span>Participate in hiring operations team members<\/span> <\/span> <\/span>
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\u2022<\/span>Train and onboard new team members on SOPs and systems<\/span> <\/span> <\/span>
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\u2022<\/span>Ensure new hires become productive within defined timelines<\/span> <\/span> <\/span>
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?<\/span> Key Requirements<\/span> <\/span>
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Experience:<\/span> <\/span>
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\u2022<\/span>4+ years of experience in travel operations<\/span> <\/span> <\/span>
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\u2022<\/span>Strong exposure to International Destinations, flight bookings, hotel bookings and vendor coordination.<\/span> <\/span>
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