Team Leader/ Team Supervisor

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Key\nResponsibilities:<\/b>
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Recruitment and Supervision:<\/span><\/b>
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▪ <\/span><\/span><\/span>Recruit, appraise, manage, educate, and monitor\nthe performance of support workers.
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▪ <\/span><\/span><\/span>Ensure suitably qualified and experienced\npersonnel are available to carry out quality care for clients.
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Scheduling and Allocation:<\/span><\/b>
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▪ <\/span><\/span><\/span>Oversee the scheduling and allocation of support\nworkers to ensure client needs are met efficiently.
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▪ <\/span><\/span><\/span>Assist with the onboarding of new support\nworkers.
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Performance and Compliance:<\/span><\/b>
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▪ <\/span><\/span><\/span>Ensure all KPIs are met in accordance with\nmanagement directives and compliance requirements.
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▪ <\/span><\/span><\/span>Prepare and submit regular performance and\ncompliance reports to the Client Regional Coordinator.
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Sales and Business Development:<\/span><\/b>
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▪ <\/span><\/span><\/span>Work closely with the Business Development\nCoordinator to meet and exceed sales targets.
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▪ <\/span><\/span><\/span>Identify and pursue new business opportunities\nwithin the NDIS sector.
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Client Relationship Management:<\/span><\/b>
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▪ <\/span><\/span><\/span>Maintain and build relationships with existing\nparticipants, Support Coordinators, Plan Managers, and Allied Health\nProfessionals.
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▪ <\/span><\/span><\/span>Act as the primary point of contact for NDIS\nclients, addressing and resolving any issues or concerns.
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Client Onboarding and Support:<\/span><\/b>
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▪ <\/span><\/span><\/span>Manage the initial assessment, intake, and\nonboarding processes for new participants.
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▪ <\/span><\/span><\/span>Assist clients with their NDIS plan, including\ngoal setting, planning, and budget management.
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Administrative Duties:<\/span><\/b>
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▪ <\/span><\/span><\/span>Maintain clear and accurate records.
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▪ <\/span><\/span><\/span>Develop and control a records management service\nfor the receipt, custody, control, preservation, and retrieval of records.
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Internal Audits and Compliance:<\/span><\/b>
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▪ <\/span><\/span><\/span>Attend existing Supported Independent Living\n(SIL) homes and report findings as part of internal audit processes.
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Brand Awareness and Networking:<\/span><\/b>
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▪ <\/span><\/span><\/span>Act as the \u2018face\u2019 of the business, building\nbrand awareness and networking across the disability and community care sector.
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On\-call Duties:<\/span><\/b>
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▪ <\/span><\/span><\/span>Assist with on\-call and after\-hours duty in a\nscheduled roster.
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Requirements<\/h3>
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Skills\nand Experience:<\/b>
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● <\/span><\/span><\/span>Qualifications:<\/b> Relevant three\-year\ndegree with two years of relevant experience; associate diploma with relevant\nexperience; or lesser formal qualifications with substantial years of relevant\nexperience.
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● <\/span><\/span><\/span>Experience:<\/b> At least 2 years of experience in team leadership or support management within\nthe NDIS sector.
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● <\/span><\/span><\/span>Knowledge:<\/b> Strong understanding of the NDIS and its guidelines, statutory requirements\nrelevant to work, and organisational programs, policies, and activities.
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● <\/span><\/span><\/span>Skills:<\/b>
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▪ <\/span><\/span><\/span>Strong communication and interpersonal skills.
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▪ <\/span><\/span><\/span>Ability to multitask and manage multiple clients\nsimultaneously.
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▪ <\/span><\/span><\/span>Strong problem\-solving and conflict resolution\nskills.
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▪ <\/span><\/span><\/span>Leadership and team management skills.
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▪ <\/span><\/span><\/span>Proficiency in Microsoft Office Suite and data\nanalysis software.
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● <\/span><\/span><\/span>Specialist\nExpertise:<\/b> Ability to provide specialist expertise or advice in their\nrelevant discipline and supervise various functions within a work area or\nactivities of a complex nature.
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● <\/span><\/span><\/span>Time\nManagement:<\/b> Skills in managing time, setting priorities, planning, and\norganising own work and that of lower classified staff and/or volunteers.
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Benefits<\/h3>

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Benefits:<\/b>
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● <\/span><\/span><\/span>Competitive remuneration.
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● <\/span><\/span><\/span>Access to ongoing training and development\nopportunities.
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● <\/span><\/span><\/span>Very supportive Management Team.
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● <\/span><\/span><\/span>Growing Organization.
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