Team Leader with German in the automotive industry

Job Title:

Job Description

As a Team Leader, you will play a key role in supporting and developing a team of German-speaking Advisors. You will help drive performance, maintain service quality, and create a positive and motivating team environment.

🔑 Key Responsibilities:

Lead with Impact: Oversee day-to-day activities of German-speaking advisors, ensuring they adhere to company policies and legal requirements.
Performance Coach: Regularly coach your team to achieve and exceed performance metrics, providing constructive feedback and guidance.
Resolve Challenges: Identify performance issues and develop effective improvement plans, including corrective actions when necessary.
Meet Customer Expectations: Ensure our services meet the contractual KPIs and financial goals, maintaining high standards of customer satisfaction.
Communication Champion: Keep your team updated on expectations and company news through regular meetings and open forums.
Team Organizer: Plan and organize team activities and meetings, fostering a collaborative and communicative environment.
Continuous Learner: Stay updated on internal processes and attend management training to further your development.
Value Advocate: Lead by example, promoting Concentrix's values and being a dedicated advocate for your team.

👤 Candidate Profile

Experience: Previous experience in a similar position, preferably in contact center industry and international environment.
BPO Experience: Previous experience in the BPO/ Contact Center sector is a must.
Leadership Skills: You have the talent to motivate and coach team members to reach their goals.
Resilience: Thrive under pressure and see tasks through to completion.
Communication Pro: Strong verbal and written communication skills in German (C1/C2) and English (B2/C1).
Multi-tasking Leader: Ability to lead a team in handling multiple priorities and meeting deadlines.
Availability: Comfortable and willing to work from the office In Katowice or remotely on various shifts.

💰️ What We Offer

Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
Access to e-learning platforms.
Employee Assistance Program (psychological, managerial, legal, and financial counselling).
Free language classes.
Interesting events, contests, lotteries, and much more.
Stable full-time employment based on an employment contract.

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English (Required), German (Required)

Time Type:

Full time2026-08-31