FreeHire

Snap-on Inc

Tech Support Analyst l

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Overview

AutoCrib is a leader in industrial vending technology, designing and manufacturing both software and hardware solutions in-house to help customers manage inventory efficiently. Our customers span manufacturing, government, retail, data centers, and many other industries. We offer the resources of a well-established company while maintaining a collaborative, family-oriented culture. Employees enjoy autonomy, career development opportunities, and a comprehensive benefits package.

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related issues while delivering a high level of customer service in a fast-paced environment.

Responsibilities

  • Provide Level 1 technical support to resellers and end users.
  • Troubleshoot customer issues via phone, email, and web-based chats.
  • Collaborate with Level 2 Analysts to resolve complex technical issues.
  • Create and process sales orders, quotes, and RMAs for replacement parts
  • Maintain detailed records using help desk software and internal tracking systems.
  • Support database management, quality reporting, and performance metrics reporting.
  • Work cross-functionally with Engineering, Quality Assurance, Accounting, Production, and Repair teams.
  • Assist with internal technical support requests as needed.
  • Support installations and configurations in complex network environments.
  • Communicate technical information effectively to technical and non-technical users.

Qualifications

Required Qualifications

  • Excellent written and verbal communication skills.
  • Strong technical aptitude and analytical problem-solving skills.
  • Experience troubleshooting software and hardware issues.
  • Ability to work independently and manage multiple priorities.
  • Strong attention to detail and organizational skills.
  • Ability to thrive in a fast-paced, agile environment.
  • Positive, proactive attitude and willingness to adapt to change.
  • Strong interpersonal skills and team-oriented mindset.

Preferred Qualifications

  • Experience in an IT Service Desk, Help Desk, Desktop Support, or similar technical support role.
  • Strong documentation and ticket management skills.
  • Computer hardware and software troubleshooting experience.
  • Working knowledge of Microsoft Windows 10 and Windows 11.
  • Basic networking and connectivity troubleshooting skills.
  • Knowledge of Microsoft SQL Server and SQL Server Management Studio.

Benefits

  • Healthcare coverage
  • 401(k) retirement plan
  • Life insurance
  • Paid Time Off (PTO)
  • Career growth and development opportunities

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Pay range is $55,000.00-$65,000.00/Yr

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