Technical Account Manager
Duties and Responsibilities: -
Technical selling by providing effective solution for pharma formulation development to create impactful projects to the business.
Working closely with customer by troubleshooting and resolving any issues arise during formulation development or manufacturing.
Supporting technical inquiries by providing solution to accelerate the business developments.
Work as team player to provide technical solutions to key customers within the country.
Work with value added service team to bring solutions to support business development.
Conduct regular business reviews with key customer to assess their needs, address concerns and provide solutions that meet their objectives
Collaborate with cross-functional teams, such as industry market management, value added service team, customer service to ensure seamless delivery of products/services to achieve excellent customer experience.
Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
Manage contract negotiations, contract renewals, and pricing for his/her account.
Collaborate with suppliers to provide feedback and insights from customers, contributing to the development of new products/services.
Plans out customer visit independently. Monitors, updates, and submits report of competitors and keeps records in CRM of existing and prospective customers.
Support the team with other responsibilities as required.
Job Requirement/Specification: -
Education : Bachelor’s Degree in Pharmaceutical Technologies, Pharmacy, Chemistry engineering or any related field
Experience : Minimum 5 years of experience in Pharmaceutical & Nutraceuticals manufacturing, preferably R&D or technical person who have experience in designing & developing the optimal pharmaceutical dosage form for drug or formulation.
Others :
Good business acumen and communication skills to build long-standing and successful relationships with customers.
Strategic thinking and problem-solving abilities to identify customer challenges, propose innovative solutions, and drive business growth.
Strong negotiation and influencing skills to navigate complex customer relationships and achieve mutually beneficial outcomes.
Adapt & develop solutions as per customer needs with clear & decisive communication.
Analytical mindset with the ability to interpret data, extract insights, and make data driven decisions.
Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects and meet deadlines.
Good understanding with salesfore CRM software and other relevant tools
Ability to travel to visit customer as needed.
Strong Collaboration, negotiation, persuasion skills
Certification or training in sales, account management or customer relationship
management is a plus.High competency working with Microsoft office.
Work independently with minimum supervision
Self-motivated and disciplined approach is essential.
Proficiency in English is essential, fluent in any SEA language is an added advantage.