Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Brazil.

This role sits at the intersection of cybersecurity expertise, customer success, and strategic technical advisory, supporting enterprise organizations that rely on advanced security analytics platforms to detect, investigate, and respond to threats. You will act as a trusted technical partner to security leaders and SOC teams, helping customers maximize the value of their SIEM, UEBA, and SOAR capabilities. The position combines deep hands-on technical guidance with executive-level communication, ensuring customers achieve both operational maturity and measurable security outcomes. You will work across complex enterprise environments, driving adoption, optimizing platform performance, and supporting long-term security strategy alignment. This is a high-impact role in a fast-paced cybersecurity environment where customer success directly translates into stronger global security operations.

• Serve as the primary technical advisor for assigned enterprise customers, building trusted relationships with security leaders, SOC teams, and executive stakeholders.
• Conduct regular business reviews, health checks, and strategic alignment sessions to ensure customers are achieving maximum platform value.
• Support customer onboarding, adoption, retention, and expansion by aligning platform capabilities with security and business objectives.
• Provide expert guidance on SIEM architecture, threat detection, incident response, UEBA, SOAR, and cloud security use cases.
• Optimize customer environments by recommending best practices for scalability, performance, data quality, and operational efficiency.
• Assist in detection engineering, use case development, log onboarding strategies, and security content tuning.
• Monitor customer platform health, identify risks or adoption gaps, and proactively address technical or operational issues.
• Coordinate escalations and collaborate with internal teams such as Support, Engineering, Product, and Professional Services to resolve critical issues.
• Develop and maintain customer success plans, tracking milestones, outcomes, and long-term objectives.
• Deliver executive-level presentations, including Quarterly Business Reviews, highlighting ROI, security outcomes, and strategic recommendations.

Requirements

• 5+ years of experience in cybersecurity, SIEM, SOC operations, technical consulting, or customer-facing technical roles.
• Strong expertise in security domains such as threat detection, incident response, UEBA, SOAR, cloud security, and identity security.
• Hands-on experience with SIEM platforms (e.g., Splunk, Microsoft Sentinel, QRadar, Elastic Security, Exabeam, LogRhythm, or similar).
• Solid understanding of SOC operations, security analytics, and threat intelligence workflows.
• Knowledge of security frameworks such as MITRE ATT&CK, NIST, CIS Controls, and compliance standards (PCI-DSS, HIPAA, SOX, ISO 27001).
• Experience working with enterprise customers in technical advisory, consulting, or customer success roles.
• Strong troubleshooting, analytical thinking, and problem-solving abilities in complex environments.
• Excellent communication and presentation skills, with the ability to translate technical concepts into business value.
• Experience working with cloud environments such as AWS, Azure, or GCP is a plus.
• Scripting or automation experience (Python, PowerShell, or APIs) is an advantage.
• Relevant certifications (CISSP, GCIA, GCIH, CySA+, or similar) are a plus.
• Ability to communicate fluently in Portuguese, Spanish, and English.

Benefits

• Competitive compensation aligned with experience and impact.
• Remote-first flexibility based in Brazil.
• Opportunity to work with global enterprise cybersecurity customers.
• Exposure to cutting-edge SIEM, SOAR, and AI-driven security technologies.
• Strong career development within cybersecurity and technical advisory paths.
• Collaborative, cross-functional environment with engineering, product, and security teams.
• Opportunities to influence product direction through customer insights.
• Work on high-impact security challenges affecting global organizations.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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